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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: CSDM Fundamentals | 20% | - Common Service Data Model
|
| Topic 2: Ingest | 30% | - Data Ingestion
|
| Topic 3: Insight | 10% | - Reporting and Visibility
|
| Topic 4: Configuration | 15% | - CMDB Architecture
|
| Topic 5: Govern | 25% | - CMDB Governance
|
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NEW QUESTION # 89
According to theCommon Service Data Model (CSDM), a server team is requesting a catalog item be created for infrastructure requests.
Which role is involved ininitiating the request and defining requirements?
Answer: C
Explanation:
In CSDM,Technology Services(and their Service Offerings) representhow technical capabilities are delivered and consumedby internal teams. When a server team requests a catalog item for infrastructure services (e.g., VM provisioning, storage, OS builds), the role responsible forinitiating the request and defining requirementsis theTechnology Service Owner.
Technology Service Owners understand the operational capabilities, constraints, SLAs, and fulfillment workflows required to deliver infrastructure services. They define catalog requirements such as options, approvals, fulfillment tasks, and guardrails-ensuring the request aligns with standardization, security, and operational readiness.
Application Service Ownersfocus on how applications are delivered and supported, not on defining infrastructure catalog items.Enterprise Architectsprovide standards and guidance but do not initiate or define catalog request requirements.
Thus, the correct role isB - Technology Service Owners.
NEW QUESTION # 90
A CMDB Administrator wants to start utilizing the CMDB Health Dashboard and its Key Performance Indicators.
What does the Administrator do to start using this dashboard?
Answer: B
Explanation:
The CMDB Health Dashboard is available as part of the ServiceNow CMDB capability and does not need to be separately downloaded from the ServiceNow Store or enabled through a special dashboard system property. The dashboard framework is available by default for authorized users. However, this question is specifically asking what must be done to start using the dashboard, not what is required to refresh calculated scores. Health calculations and score updates depend on scheduled jobs, but the dashboard itself is not something the administrator downloads or separately installs. Option A is a common trap: scheduled jobs are needed to generate current health scores, but they are not the action required to activate or obtain the dashboard. Therefore, the best answer is that nothing additional is required because the dashboard is activated by default.
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NEW QUESTION # 91
A customer wants recently imported server records to be automatically reclassified into more specific CMDB classes after being discovered by ServiceNow Discovery.
During the discovery process, if existing Server records are reclassified into the Linux Server and Windows Server classes, which reclassification operation occurs?
Answer: C
Explanation:
In the CMDB class hierarchy, Server is a generic parent class, while Linux Server and Windows Server are more specific child classes. When ServiceNow Discovery detects sufficient evidence (such as OS signatures) to move a CI from a generic class to a more specialized one, this action is called a Class Upgrade.
A Class Upgrade occurs when a CI is reclassified down the hierarchy into a more specific subclass, enriching the record with additional attributes, behaviors, and discovery patterns appropriate to that class. This is a standard and expected behavior in mature CMDB implementations and aligns with Data Foundations best practices.
A Class Switch would imply lateral movement between unrelated classes, which is not what happens here. A Class Downgrade would move a CI from a specific class back to a more generic one, typically when discovery confidence is reduced--not the case in this scenario.
By performing class upgrades automatically, Discovery improves CMDB accuracy, reporting precision, and service mapping quality without manual intervention.
NEW QUESTION # 92
The Apache Web Server Identification Rule is configured with the following criterion attributes:
Class
Configuration file
Version
Yesterday, an Apache Web Server CI was discovered as part of Service Mapping.
Today, the application owner upgraded Apache to a different version and reran discovery of the service.
What will happen in the CMDB?
Answer: A
Explanation:
This scenario hinges on how the Identification and Reconciliation Engine (IRE) in ServiceNow evaluates identification rules.
The identification rule for the Apache Web Server class includes Version as part of the identifier criteria, along with Class and Configuration file. Identification rules must match all criterion attributes exactly for an incoming record to be identified as an existing CI and reconciled.
Yesterday's discovery created an Apache Web Server CI with a specific version value. When Apache is upgraded and discovery is rerun, the Version attribute changes. Because Version is part of the identifier, the incoming record no longer matches the existing CI's identifier entry. As a result, the IRE cannot identify the existing CI as the same configuration item.
When identification fails and no matching identifier entry is found, the IRE proceeds to insert a new CI record rather than updating the existing one. This behavior is intentional and protects the CMDB from incorrectly reconciling records that no longer meet identification criteria.
Option A is incorrect because reconciliation only occurs after successful identification.
Option C is incorrect because reclassification is unrelated to identification criteria.
Option D is incorrect because this is not an error condition; it is expected IRE behavior.
This example highlights a best practice caution: volatile attributes (such as Version) should generally not be used as identifier attributes, as they can cause unintended CI duplication during upgrades.
NEW QUESTION # 93
Drag and Drop Question
Drag and drop the CMDB Health Dashboard metric to the description.
Answer:
Explanation:
Explanation:
Duplicate identifies data quality issues where the same asset is modeled more than once, violating CMDB trust principles.
Required ensures minimum viable CI creation and update--critical for ingestion and lifecycle integrity.
Orphan highlights broken relationships, which directly impact impact analysis, Service Mapping, and Change Management.
Stale flags CIs that are no longer being refreshed by Discovery or other sources but still exist in the CMDB.
Recommended improves completeness and usability, supporting operational and reporting use cases without being mandatory.
Audit validates data correctness by comparing CI field values against predefined templates or policies.
This exact mapping is what ServiceNow expects in CMDB Health Dashboard Related exam questions and real-world implementations
NEW QUESTION # 94
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