1Z0-1064-26: Oracle Fusion Service 2026 Implementation Professional Dumps & PassGuide 1Z0-1064-26 Examen

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Redwood UX and AI Features	- AI capabilities 1. SR classification AI 2. Knowledge recommendations - Redwood interface configuration 1. Activities timeline 2. Workflow implementation platform
Topic 2: Data Migration and Integration	- Data import/export 1. FBDI import 2. Import Management tool
Topic 3: Managing and Extending Service Requests	- Application Composer extensions 1. Object workflows 2. Groovy scripting for business logic 3. Custom objects and fields - Service Request configuration and lifecycle management 1. SR outcomes and resolutions 2. Scheduled processes and automation 3. Profile options and system configuration 4. User and role management 5. Service catalog and category hierarchy
Topic 4: Notifications, Emails, and Interactions	- Notifications and collaboration 1. Internal collaboration tools 2. In-app notifications - Email processing 1. Inbound/outbound email channels 2. Email templates and interaction tracking
Topic 5: Productivity and Contact Center Tools	- Agent productivity tools 1. Dashboards and analytics 2. SmartText configuration 3. Hotkeys and shortcuts
Topic 6: Digital Customer Service and Chat	- Digital Customer Service (DCS) 1. Embedding Fusion Service in external apps 2. UI themes and branding - Chatbot and automation 1. Virtual assistant configuration
Topic 7: Computer Telephony Integration (CTI)	- Telephony integration setup 1. Call flows configuration 2. Screen pop functionality 3. Redwood CTI toolbar setup
Topic 8: Customer Entitlements and Action Plans	- Entitlements and SLAs 1. Milestones and operating calendars 2. Notifications and performance tracking 3. Coverage and service tiers - Action Plans 1. Execution within service requests 2. Action plan templates
Topic 9: Work Assignment and Routing	- Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention - Queues and assignment rules 1. Assignment rules based on SR attributes 2. Queue configuration 3. Agent capacity and availability

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Oracle Fusion Service 2026 Implementation Professional 1Z0-1064-26 Prüfungsfragen mit Lösungen (Q74-Q79):

74. Frage
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A. The only toolbar enabled is the default one, and you must configure at least two.
B. You did not enable the vertical toolbar which is required, while the horizontal is optional.
C. You have not enabled the Computer Telephony Integration (CTI) service.
D. You entered a toolbar height that is not more than 70 pixels.
E. The signed-in user does not have the appropriate access privileges to a toolbar.

Antwort: B,C

75. Frage
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A. It allows edits to dashboard pages.
B. In includes a preview option for all standard and custom object pages.
C. It requires proper permissions to use the tools and additional permissions to edit the desired object.
D. It requires the use of a sandbox to modify the fields associated with standard and custom objects.

Antwort: D

76. Frage
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. The User Group selected for authoring articles has been set to 'External".
B. Users have not been given the "Knowledge Analyst" role.
C. The Base Locale for the articles has not been enabled in the correct language.
D. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".

Antwort: B

77. Frage
Which four actions does the REST API for Service Requests (SRs) allow?

A. Delete SR by SR number
B. Create SR
C. Update SR milestone
D. Delete SR by SR title
E. Update SR assignee

Antwort: A,B,C,E

78. Frage
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A. Modify the default values in the Capacity fields for the channels.
B. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
C. In the Work Assignments section, modify the default value in the Capacity field to a new value.
D. Select the Manage Capacities task.

Antwort: A,B

79. Frage
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