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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Software Troubleshooting23%- Security-related troubleshooting
  • 1. Identify malware symptoms
  • 2. Recover compromised systems
  • 3. Resolve unauthorized access issues
- Operating system troubleshooting
  • 1. Fix application and driver errors
  • 2. Troubleshoot performance problems
  • 3. Resolve boot and startup issues
- Mobile and application troubleshooting
  • 1. Resolve connectivity problems
  • 2. Fix application crashes and freezes
  • 3. Troubleshoot mobile OS issues
Operational Procedures21%- Safety and compliance
  • 1. Follow workplace safety procedures
  • 2. Understand environmental impacts
  • 3. Handle hazardous materials properly
- Documentation and professionalism
  • 1. Follow change management procedures
  • 2. Maintain accurate documentation
  • 3. Use professional communication skills
- Backup and disaster recovery
  • 1. Perform disaster recovery procedures
  • 2. Verify data integrity
  • 3. Implement backup strategies
Security28%- Threat prevention
  • 1. Detect and remove malware
  • 2. Secure end-user devices
  • 3. Prevent phishing and social engineering
- Security best practices
  • 1. Perform data destruction and disposal
  • 2. Implement physical security measures
  • 3. Apply least privilege principles
- Security fundamentals
  • 1. Implement authentication and access controls
  • 2. Configure wireless security
  • 3. Apply encryption technologies
Operating Systems28%- Windows tools and utilities
  • 1. Manage disks and partitions
  • 2. Use Task Manager and Device Manager
  • 3. Use Command Prompt and PowerShell
- OS installation and configuration
  • 1. Install and configure Windows
  • 2. Manage mobile operating systems
  • 3. Configure macOS and Linux
- File systems and maintenance
  • 1. Configure backup and recovery
  • 2. Manage file systems and permissions
  • 3. Perform OS updates and upgrades

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q113-Q118):

NEW QUESTION # 113
A technician is unable to join a computer to the Windows domain. However, the computer can ping the domain controller by IP address. Which of the following is the most likely reason?

Answer: B

Explanation:
If the PC can ping the domain controller by IP, basic connectivity exists. Domain join, however, depends heavily on name resolution (finding the domain and locating domain services), so incorrect DNS is the most likely cause. Mike Meyers explains a key diagnostic pattern: when you ping a URL/name and get "could not find host," the system "can't get an IP address for that Web site," which "points to a DNS failure." This same logic applies to domains: if the client can reach the DC by IP but can't properly resolve domain names
/services, the join fails.
Quentin Docter reinforces that one of the "key things" for TCP/IP to work effectively is that "a hostname must resolve to an IP address-an action usually performed by a DNS server," and he highlights nslookup as a tool to verify DNS server entries.
Firewall issues could block some traffic, but the clue "ping by IP works" points away from total network blockage. IPv6 enabled is normal, and "not connected" contradicts successful ping. Therefore, DNS settings are incorrect (A).


NEW QUESTION # 114
A technician is setting up a computer for a new user. A requirement is that the user's documents are stored on a network location and not locally on the computer. Which of the following should the technician configure?

Answer: B

Explanation:
Folder redirection is used to automatically store user documents on a network location instead of the local computer.


NEW QUESTION # 115
A Windows 11 Home device is receiving constant pop-ups about an urgent need to update antivirus software to remove a detected threat. The user has been clicking the "X" button in the window frame but it always reappears. The pop-up includes an "OK" button to install the update and remove the threat. Which of the following should the user do next?

Answer: C

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
This is likely arogue antivirusor scareware tactic. The user shouldnot click "OK"and instead check Windows Security (or third-party antivirus) status and ensure real-time protection is enabled.
FromMark Soper - Mike Meyers' Lab Manual:
"Users should verify security center settings if receiving suspicious pop-ups. Clicking unknown software updates can install malware. It's safer to validate protection through legitimate system tools."


NEW QUESTION # 116
A customer asks a help desk technician for help in selecting new computers. The customer would like to avoid expensive licensing fees but would like all files to be kept locally. Which of the following operating systems should the technician recommend?

Answer: C

Explanation:
Linux provides a full-featured OS without expensive licensing fees and allows all files to be stored locally, meeting the customer's requirements.


NEW QUESTION # 117
A support specialist needs to decide whether to install a 32-bit or 64-bit OS architecture on a new computer. Which of the following specifications will help the specialist determine which OS architecture to use?

Answer: C

Explanation:
The amount of installed RAM is the key factor in determining whether a 64-bit OS is needed. A
32-bit operating system cannot effectively address more than 4GB of RAM. Since this system has
16GB of RAM, a 64-bit OS is required to utilize the full memory.


NEW QUESTION # 118
......

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