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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Fundamentals	9%	- Workspace and organization settings and dashboards - User roles and responsibilities - Slack paid plan features
Topic 2: Channel and User Group Administration	28%	- Channel types and management - User group creation and administration - Archiving and deletion policies
Topic 3: Security	15%	- Security governance and compliance - Audit and monitoring - Data protection and retention policies
Topic 4: App Administration	10%	- Integration management - App installation and configuration - Workflow Builder usage
Topic 5: User Lifecycle Management	14%	- Authentication and access control - Guest account management - User provisioning methods
Topic 6: Workspace Administration	9%	- Workspace creation and approval process - Multi-workspace architecture design - Workspace visibility and configuration
Topic 7: Enabling Slack Success	15%	- Optimization and training - Adoption strategy and best practices - Analytics and usage measurement

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Salesforce Certified Slack Administrator Sample Questions (Q197-Q202):

NEW QUESTION # 197
GoodAdvertisements Inc works with several companies to support global advertising campaigns and are on a paid plan. They are preparing for a campaign launch that requires input from multiple companies.
GoodAdvertisements Inc wants the ability to coordinate effectively with the companies before and during their respective launch in a private channel, but it is not clear whether the companies use paid Slack plans.
The Admins at the company want to take security precautions before inviting any outside individuals into their Slack workspace.
What is the best way for the Admins to have the individuals from the outside companies join the Slack workspace and ensure the process scales for future launches with other companies?

A. Have the Admins individually send out Single-Channel Guest invitations.
B. Require that invitations get approval via a #guest-invitation-approval channel so Admins can action the requests and inform project leaders to invite individuals from outside companies as Single-Channel Guests. Set expiry dates for the Single-Channel Guests.
C. Require that invitations get approval via a #guest-invitation-approval channel so Admins can action the requests and inform project leaders to invite individuals from outside companies as Multi-Channel Guests. Set expiry dates for the Multi-Channel Guests.
D. Ask the outside companies to upgrade to the paid plan. Then, share the launch channel externally to the companies, and set a reminder to unshare the channel when the launch is complete.

Answer: B

Explanation:
The best practice in Slack for securely collaborating with external partners is:
"Use Single-Channel Guests for external users when collaboration is limited to specific channels. Admins should control guest approvals, ideally via a private approval workflow, and set expiry dates for guest accounts to ensure access is revoked after projects end." Multi-Channel Guests (Option B) provide broader access than necessary, and manually inviting guests (Option C) does not scale well. Asking companies to upgrade (Option D) is unrealistic for scalable collaboration.
(Reference: Slack Administration Study Guide - Guest Management and External Collaboration)
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NEW QUESTION # 198
You're an Org Admin responsible for managing your organization's three workspaces grouped by business vertical.
Your organization wants to increase Slack usage across departments, and you anticipate new workspace requests.
Given these business requirements, what is the best way to manage requests to create new workspaces?

A. Route workspace requests from an org-wide help channel to a private admin-only channel where admins can review business rationale of requests.
B. Do not allow end users to request new workspaces; instead, encourage them to create more channels.
C. Review, collaborate, approve, and reject workspace requests in one public, searchable channel.
D. Encourage end users to create new workspaces themselves, then link the workspace URL to your organization via domain claiming.

Answer: A

Explanation:
Slack recommends for Enterprise Grid governance:
"Workspace creation requests should be routed to a private admin team for evaluation, ensuring that new workspaces align with business needs, security policies, and organizational strategy." Public channels (A) expose sensitive administrative discussions. C and D bypass proper governance and risk fragmented Slack management.
(Reference: Slack Administration Study Guide - Workspace Creation and Governance)

NEW QUESTION # 199
You're an Org Admin for an organization with sales associates traveling globally.
You need to ensure Slack mobile access remains secure even if a device is lost or stolen.
What is the best option to increase the likelihood of keeping information on mobile devices secure?
(Select the best answer.)

A. Require users to sign out of Slack on their mobile device when it's not in use.
B. Require mobile devices to have a passcode.
C. Do not allow Slack app download on corporate mobile devices.
D. Turn on Mobile Session Duration to invoke an automatic logout from the Slack mobile app after a specified time frame.

Answer: D

Explanation:
Slack advises:
"Turning on Mobile Session Duration policies allows admins to automatically log users out of Slack mobile apps after a set period, reducing risk if a device is lost or stolen." Requiring a passcode (B) is good mobile practice but not Slack-specific. A (manual sign-out) is unreliable. D (no app downloads) would block necessary communication entirely.
(Reference: Slack Administration Study Guide - Mobile Security Features)

NEW QUESTION # 200
You're a Workspace Owner and App Manager for your company's Slack Enterprise Grid instance.
The Human Resources (HR) team wants to pilot a Wellness app for employees.
As an App Manager, what are the two key considerations you should understand before installing the app in Slack?
(Select the TWO best answers.)

A. Does the app meet data security policies for your organization?
B. Is this app available in the Slack App Directory?
C. Does the app connect with your HR system?
D. What are the external services or APIs the app is connecting to?

Answer: A,D

Explanation:
Slack's app management guidelines advise:
"Before approving an app, you should review its compliance with your organization's data security policies and understand which external services and APIs the app communicates with." Availability in the Slack App Directory (A) doesn't guarantee security compliance. Whether the app connects with your HR system (D) is helpful but not a core initial security evaluation criterion.
(Reference: Slack Administration Study Guide - App Review and Security Considerations)
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NEW QUESTION # 201
In your role as an Org Admin, you are advising a user working on a market research project.
The VP of Human Resources requested a sensitive internal report. Typically, communication takes place in a public project channel.
What should you recommend the user do?

A. Create a private project channel to share the report with the VP and anyone whose information is included.
B. Post the report in the project's public channel.
C. Send the report in a DM to the VP of HR.
D. Send the report in a group DM to the VP and anyone whose information is included in the report.

Answer: A

Explanation:
Slack security best practices recommend:
"Sensitive information should be shared in a private channel where access is restricted to authorized individuals." Posting in a public channel (D) would expose confidential information. Group DMs (A) are less scalable and harder to manage. A one-off DM to the VP (C) may not involve all relevant stakeholders.
(Reference: Slack Administration Study Guide - Sharing Sensitive Information in Slack)
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NEW QUESTION # 202
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