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Exam Content

The examination consists of 65 Questions. Candidates should attempt maximum correct answers for a better score.

Formats of Question

Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.
Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.

Exam Duration

Candidates will have 90 minutes for attempting 65 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.

Exam Results

The ServiceNow CIS-ITSM certification is a pass or fail exam. The examination is scored against a minimum standard established by ServiceNow who are guided by the certification industry best practices and guidelines.On successful submission of the certification examination, result in the form of Pass or Fail result is immediately calculated and displayed to the candidate. No further details will be provided to the candidate.

ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Exam is a certification program designed to validate the skill set of IT professionals who specialize in ServiceNow IT Service Management (ITSM). CIS-ITSM exam is designed to test your knowledge and skills in ServiceNow ITSM and ensure that you are proficient in implementing ITSM solutions using ServiceNow. CIS-ITSM exam is intended for those who work with ServiceNow ITSM and are responsible for implementing, configuring, and maintaining ITSM processes within their organization.

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ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Certification Exam is an industry-recognized certification program that validates the skills and knowledge of professionals in the field of IT service management. Certified Implementation Specialist - IT Service Management certification is designed for individuals who are responsible for implementing and managing IT service management processes using ServiceNow platform. It is a highly sought-after certification that demonstrates an individual's expertise in the ServiceNow ITSM domain.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q124-Q129):

NEW QUESTION # 124
Which module to use in order to configure creating requests via email?

A. System Policy > Email > Inbound Actions
B. System Policy > Inbound Actions
C. Request Management > Email > Inbound Action
D. Request Management > Inbound Action

Answer: A

NEW QUESTION # 125
Where do you enable the Search as feature for an incident?

A. incident.deflection system property
B. Incident form design
C. Related Search Results table configuration
D. Incident Properties application

Answer: C

Explanation:
https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/contextual-search/task/t_DefineContextualSearchForForm.html

NEW QUESTION # 126
Configuration items can be created from asset management.

A. False
B. True

Answer: B

Explanation:
Explanation
One of the channels to create configuration items is from asset management.

NEW QUESTION # 127
Technical consultant should participate in requirements workshop(s) and should encourage customizing ServiceNow OOTB processes in order to align with the organizations current processes.

A. True
B. False

Answer: B

Explanation:
Explanation
Technical consultants should participate in workshops, but over-customization is not recommended. It is advised to let the customer adjust their ITSM process, as much as possible, to match ServiceNow baseline implementation. Configurations can be made but customizations should be limited.

NEW QUESTION # 128
Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee's manager for approval. An employee attempted to submit a request but it could NOT be submitted.
How should the administrator troubleshoot this?

A. Ensure the user record has an assigned active manager.
B. Review the system log to determine the root cause.
C. Ensure the approval step has an associated action.
D. Use workflow to email the administrator if the process fails.

Answer: A

NEW QUESTION # 129
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