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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the improvement of operations management- Analyse operations improvement strategies
  • 1. Lean operations and waste reduction
  • 2. Benchmarking techniques
  • 3. Continuous improvement (Kaizen)
- Analyse quality management and improvement
  • 1. Statistical process control
  • 2. Quality management approaches (TQM, Six Sigma)
Topic 2: Understand the design of operations management systems- Analyse the design of goods and services
  • 1. Design for sustainability and lifecycle
  • 2. Product and service design considerations
- Analyse the design of processes and capacity
  • 1. Capacity planning strategies
  • 2. Process types and layouts
Topic 3: Understand planning and control in operations management- Analyse inventory planning and control
  • 1. Inventory models and systems
  • 2. Just-in-time and lean principles
- Analyse forecasting and demand management
  • 1. Forecasting methods
  • 2. Demand management approaches
- Analyse capacity planning and control
  • 1. Aggregate planning
  • 2. Scheduling techniques
Topic 4: Understand the concept and scope of operations management- Analyse the role and activities of operations management in organisations
  • 1. The extent of operations management in organisations
  • 2. Definitions of operations and operations management
  • 3. Operations management in different types of organisations
- Critically assess the objectives and strategies of operations management
  • 1. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
  • 2. Top down and bottom up perspectives of operations strategy
  • 3. Order qualifying and order winning objectives
  • 4. The stages of development of operations strategy
  • 5. From implementing to supporting to driving strategy

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CIPS Operations Management Sample Questions (Q18-Q23):

NEW QUESTION # 18
Bilal is an Operations Manager at an apple pie manufacturer and is currently undertaking an Aggregate Capacity Analysis.
What is the purpose of this?

Answer: D

Explanation:
4 is the correct answer. Aggregate Capacity Analysis looks as medium-term capacity to see whether supply can match demand. This is from p.23. Aggregate means 'from a group or cluster' and therefore requires quite a few bits of data. For this reason option 1 is incorrect as this describes a very short term look at capacity analysis.


NEW QUESTION # 19
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

Which of the following will you put into box 2?

Answer: C

Explanation:
The correct answers are as follows:


NEW QUESTION # 20
In which industry would scheduling, health and safety and quality control be key focuses of operations processes?

Answer: B

Explanation:
The correct response is Construction. Out of those listed, it is the one most concerned with Health and Safety. This is from p.64


NEW QUESTION # 21
Where a company produces many different but similar products, what is this dimension known as?

Answer: D

Explanation:
This is high variety. Variation is about fluctuations in demand. See p.49


NEW QUESTION # 22
Which of the following would you require in order to calculate the availability of a piece of equipment used in manufacturing?

Answer: D

Explanation:
You need to know the mean time to repair - i.e. the amount of time the machine is 'out of action'. The calculation is availability = mean time between failure divided by (mean time between failure + mean time to repair). P.95


NEW QUESTION # 23
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