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| Section | Objectives |
|---|---|
| Customer and Business Analysis | - Stakeholder identification and engagement
|
| Requirements Gathering and User Stories | - Requirements elicitation techniques
|
| Solution Assessment and Validation | - Solution evaluation
|
| Agile Methodology in Business Analysis | - Agile principles
|
>> Exam Certified-Business-Analyst Introduction <<
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NEW QUESTION # 87
A business analyst (BA) is in the process of documenting requirements. The BA wrote the following user story:
"As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team's daily activities are meeting the set goals.'' Which acceptance criteria is most appropriate for this user story?
Answer: C
NEW QUESTION # 88
Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution.
What should the BA do next?
Answer: C
Explanation:
Explanation
The best way for a business analyst to uncover the issue and propose a business solution for CK's distribution process is to shadow an operations team member at the CK distribution facility. This will help them observe how the process works in reality, identify bottlenecks or inefficiencies, and understand the pain points and needs of the end users. Reviewing future state distribution processes for CK may be premature or unrealistic without understanding the current state first. Exploring how retailers similar to CK handle distribution may be helpful for benchmarking or best practices, but it may not address CK's specific issues or context. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
NEW QUESTION # 89
Cloud Kicks leadership wants to use custom code for functionality that can easily be created declaratively in Sates Cloud. The business analyst (BA) has been asked to advise leadership on how these approaches impact their solution options.
What is one of the BA's strongest arguments for using configuration over code?
Answer: C
Explanation:
Explanation
One of the BA's strongest arguments for using configuration over code is that configuration provides faster speed to market. Speed to market is the time it takes to deliver a product or service from conception to launch.
Speed to market is important for gaining competitive advantage, meeting customer demand, and maximizing revenue potential. Configuration provides faster speed to market than code because it allows for creating and modifying functionality in Salesforce without writing code or deploying changes. Configuration can be done by using point-and-click tools such as App Builder, Process Builder, Flow Builder, Lightning Web Components Builder, etc., which are easy to use and require less technical skills than coding. Configuration also reduces the risk of errors or bugs that may occur with code and require more testing or debugging time.
References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-functional-requirements/evaluate-s
NEW QUESTION # 90
Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA) who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to know each of the stakeholders when they start the requirements workshop. The BA asks a stakeholder a discovery question and they seem irritated.
What should the BA do to build trust with the stakeholder as the project continues?
Answer: C
Explanation:
The business analyst should set up a casual meeting to create a personal connection with the stakeholder to build trust with them as the project continues. A casual meeting is an informal conversation that allows the business analyst and the stakeholder to get to know each other better, share their backgrounds and interests, and establish rapport and empathy. A casual meeting can help to ease any tension or frustration that may have arisen during the discovery session, as well as show respect and appreciation for the stakeholder's input and feedback. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/stakeholder-
NEW QUESTION # 91
Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?
Answer: A
Explanation:
Explanation
Identity Only is the Salesforce standard license that can be given to someone who need access only identity services, such as single sign-on (SSO). Lightning Platform, SSO License, and Salesforce License are not valid standard licenses in Salesforce. References:
https://help.salesforce.com/s/articleView?id=sf.users_license_types_available.htm&type=5
NEW QUESTION # 92
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