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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design | |
| Topic 2: Discovery | 13% | - Research Methods and Tools - User Needs and Requirements Gathering - Business Value of Salesforce UX - Salesforce UX Personas and Processes |
| Topic 3: Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Declarative UX Configuration - Mobile UX and Responsive Design | |
| Topic 4: UX Fundamentals | 16% | - Human-Centered Design Principles - Accessibility and Inclusive Design - Branding and Visual Design Impact - Usability and Information Architecture |
| Topic 5: Prototyping & Validation | - Usability Testing and Iteration - Prototyping Methods |
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質問 # 133
Cloud Kicks has updated its logo and wants it prominently displayed on its Digital Experience site. Where does their UX Designer need to code to update the logo?
正解:A
解説:
The uploaded study guide specifies B. Page headers as the correct answer. A corporate logo is a persistent identity element normally associated with the site's header or theme-level branding area. In an Experience Cloud site, the logo should therefore be implemented within the portion of the experience responsible for global page identity rather than unrelated content channels.
Salesforce's Experience Builder documentation confirms that images can be uploaded and selected for areas including the header and logo, with those assets stored for reuse within the site's asset library. This aligns directly with the purpose of a prominent site-wide brand logo.
Visualforce pages would only be appropriate where a specific custom Visualforce implementation requires its own markup. Updating separate Visualforce pages would also risk inconsistent branding across the experience. Email templates control outbound email presentation and have no role in displaying the primary logo in the Digital Experience site's interface.
From a UX standpoint, common branding elements should be located at the appropriate global or reusable presentation level. This provides consistency, maintainability, and predictable placement across pages.
Accordingly, the page header is the correct target for prominently incorporating the updated company logo.
Study Guide reference/topics: Experience Cloud branding, page headers, logo placement, reusable site elements, Declarative Design.
質問 # 134
What are the foundational principles from the Web Content Accessibility Guidelines (WCAG)?
正解:C
解説:
The correct answer is A. Perceivable, operable, understandable, robust, which the study guide identifies as the foundational WCAG principles. Salesforce's own accessibility training describes these four principles explicitly. Perceivable means users must be able to perceive presented information through available sensory or assistive channels. Operable requires that users can interact with controls and navigation, including people who cannot use a mouse. Understandable requires information and interface behavior to be comprehensible and reasonably predictable. Robust means content must remain interpretable across user agents and assistive technologies. These principles are frequently summarized by the acronym POUR and provide the conceptual foundation under which more specific accessibility requirements are organized.
Option B describes general usability or quality concepts but is not the WCAG framework. Option C mixes terminology associated principally with evaluating human-centered design solutions rather than accessibility standards.
For Salesforce UX Designers, POUR influences practical decisions such as color contrast, keyboard interaction, semantic markup, focus management, alternative text, predictable navigation, and compatibility with screen readers. Accessibility therefore must be incorporated throughout design and implementation rather than treated as a final compliance review.
Study Guide reference/topics: WCAG, POUR, digital accessibility, inclusive interfaces, UX Fundamentals.
質問 # 135
A UX Designer wants to communicate the value of diversity, inclusion, and equality in design.
Which three business outcomes represent these values?
Choose 3 answers
正解:A、D、E
解説:
Diversity, inclusion, and equality in design are values that can lead to positive business outcomes, such as less employee turnover, greater market share, and economic growth. These values can help create a more inclusive and innovative workplace, where employees feel valued, respected, and engaged, and where customers feel understood, represented, and satisfied. Some of the benefits of these values are:
Less employee turnover: Diversity, inclusion, and equality in design can reduce employee turnover by fostering a culture of belonging, trust, and collaboration, where employees can thrive and grow.According to a Salesforce report1, employees who feel a sense of belonging at work are 5.3 times more likely to feel empowered to perform their best work, and employees who feel their voice is heard at work are 4.6 times more likely to feel empowered to perform their best work. Moreover, employees who feel valued and included are more likely to stay loyal to their employer, reducing the costs and risks of hiring and training new staff.
Greater market share: Diversity, inclusion, and equality in design can increase market share by expanding the customer base, enhancing the customer experience, and improving the brand reputation.According to a McKinsey report2, companies in the top quartile for ethnic and cultural diversity on executive teams were 36% more likely to experience above-average profitability than companies in the fourth quartile. Moreover, companies that design products and services that meet the needs and preferences of diverse customers can gain a competitive edge and increase customer loyalty and retention.
Economic growth: Diversity, inclusion, and equality in design can contribute to economic growth by boosting productivity, innovation, and social impact.According to a World Bank report3, increasing women's labor force participation and earnings could add $172 trillion to global wealth. Moreover, companies that leverage the diverse perspectives and experiences of their employees can generate more creative and effective solutions, and companies that support social causes and environmental sustainability can create positive change and attract more customers and investors.
[Our 2023 Annual Equality Update: Where We Are and Where We're Going - Salesforce]1
[Diversity wins: How inclusion matters | McKinsey]2
[Women, Business and the Law 2020 | World Bank]3
質問 # 136
How should a UX designer differentiate between a voice and a tone?
正解:C
解説:
Voice is the overall personality of the design, while tone is the way that personality is expressed. Voice represents the core characteristics of a design, such as the values, attitude, and emotions it conveys. Tone is how those characteristics are expressed in the design, suchas the language, visuals, and other elements. For example, a design with a friendly voice might be expressed through warm colors, friendly imagery, and casual language. Salesforce has some great resources on voice and tone such as [1] and [2].
[1]https://www.salesforce.com/blog/2017/11/voice-tone-brand-personality.html[2]https://www.salesforce.com/blog/2018/10/voice-tone-brand-personality-ux.html
質問 # 137
A UX Designer is creating an experience to help organize content into collapsible sections. Which Lightning component should be used?
正解:C
解説:
The correct answer is B. Accordion, according to the uploaded UX Designer study guide.
An Accordion component is designed specifically to divide content into sections that users can expand and collapse. This directly matches the requirement to organize a substantial amount of information while preventing all sections from occupying screen space simultaneously.
The UX value is progressive disclosure. Users can initially see the section headings and open only the information relevant to their current task. This reduces visual overload and makes content-heavy experiences easier to scan.
Option A, Lightning Toggle, represents a control for switching a state or setting between alternatives. It is not a structural component for organizing multiple groups of content.
Option C, Dynamic Actions Bar, relates to presenting contextual actions rather than organizing information into collapsible content regions.
The study-guide answer therefore maps the interaction requirement directly to the appropriate Lightning component. When information can be logically divided into discrete sections and users do not need to view every section simultaneously, an Accordion provides an efficient presentation model.
A UX Designer should still use meaningful section labels so users can predict the contents of each collapsed area without repeatedly opening sections to discover what they contain.
Study Guide reference/topics: Accordion, collapsible content, progressive disclosure, information organization, SLDS.
質問 # 138
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