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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

SectionObjectives
Topic 1: Industry Process Automation- Service and Provisioning Workflows
- Customer Lifecycle Management
Topic 2: Order Management and CPQ- Order Capture and Fulfillment Flows
- Product Catalog and Pricing Configuration
Topic 3: OmniStudio (Vlocity) Capabilities- OmniScripts and Guided Experiences
- FlexCards and UI Composition
- DataRaptors and Integration Procedures
Topic 4: Integration and Extensibility- Salesforce APIs and Integration Patterns
- External System Data Synchronization
Topic 5: Communications Cloud Fundamentals- Industry Cloud Overview and Use Cases
- Communications Industry Data Model

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q31-Q36):

NEW QUESTION # 31
Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

Answer: A,C


NEW QUESTION # 32
What are the 3 keys inputs used by order management to determine the output of MACD order.

Answer: A,C,D

Explanation:
Order Management determines the output of MACD (Move, Add, Change, Disconnect) orders based on Order and order item details (A), Fulfillment request and fulfillment request line records (C), and Assets and inventory item records (D). These inputs provide the necessary context for processing MACD orders, ensuring accurate fulfillment and asset management.References:Salesforce Communication Cloud Order Management documentation on MACD order processing.


NEW QUESTION # 33
Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.

Answer: A


NEW QUESTION # 34
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

Answer: B

Explanation:
For optimal development and time to market, planning three user stories to run in parallel (A) covering UX design, Device Reservation API, and inventory system integration ensures that all essential components of the quote-to-order journey are developed concurrently. This approach facilitates a smoother omnichannel experience by integrating device reservation and inventory management seamlessly with the user interface design.References:Best practices for agile project management and omnichannel strategy development.


NEW QUESTION # 35
ABC telecom offer advanced B2B connectivity products to companies with multiple service quotes in different regions based quotes and 1000 line items per quote.
Which application suits supports this scnerio?

Answer: C

Explanation:
Enterprise Sales Management (A) is suited for managing advanced B2B connectivity products, especially for companies with complex quoting needs across multiple regions and a high volume of line items per quote, offering robust capabilities to handle such scenarios efficiently.References:Salesforce Enterprise Sales Management documentation and capabilities overview.


NEW QUESTION # 36
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