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SAP C_C4HCX Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: SAP Customer Data Solutions11-20%- Customer Data Cloud (Identity and Consent)
- Customer Data Platform (Unification and Segmentation)
Topic 2: SAP Emarsys Customer Engagement and SAP Marketing Cloud<=10%- Marketing automation strategies
- Customer segmentation
- Campaign management
Topic 3: SAP Integration Suite11-20%- Open Connectors
- Cloud Integration capabilities
- API Management
- Integration strategy and architecture
Topic 4: Extensibility in SAP CX Solutions11-20%- Low-code/No-code development (SAP Build)
- Side-by-side extensibility using SAP BTP
- In-app extensibility
Topic 5: Managing Clean Core<=10%- Evaluating for clean core principles
- Applying clean core methodology to SAP CX solutions
Topic 6: SAP Sales Cloud and SAP Service Cloud11-20%- Integration with back-end systems
- Sales process configuration
- Service ticket workflows
Topic 7: The Intelligent Enterprise<=10%- Understanding SAP's End-to-End Business Processes
- SAP Business Suite Strategy
Topic 8: SAP Commerce Cloud11-20%- Storefront and catalog management
- Order management
- Commerce solution architecture

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q38-Q43):

NEW QUESTION # 38
What is used in SAP Service Cloud to capture and organize the services of a company in a hierarchical structure?

Answer: C


NEW QUESTION # 39
Which of the following is a feature offered by the SAP Integration Solution Advisory Methodology?

Answer: A


NEW QUESTION # 40
Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.

Answer: B,C


NEW QUESTION # 41
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

Answer: A,C


NEW QUESTION # 42
Which of the following SAP AI Services can be used to extend SAP applications?
Note: There are 3 correct answers to this question.

Answer: A,B,D


NEW QUESTION # 43
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