Salesforce Arch-302 Prüfungs, Arch-302 Lernhilfe

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Salesforce Arch-302 Exam Syllabus Topics:

SectionObjectives
Solution Design for B2C Customer Experience- Customer journey architecture
- Omnichannel experience design
Scalability and Performance Design- Performance optimization strategies
- High-volume transaction design
Integration Architecture- API-led connectivity
  • 1. REST/SOAP APIs usage
    • 2. MuleSoft integration patterns
      - Event-driven architecture
      • 1. Streaming and event bus design
        Security and Data Governance- Access control and identity management
        - Customer data protection
        B2C Platform Capabilities- Salesforce Customer 360 integration
        • 1. Identity and profile management
          • 2. Data unification across systems
            - Commerce and engagement tools
            • 1. Marketing and personalization services
              • 2. Commerce Cloud integration patterns

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                Salesforce Arch-302 Lernhilfe, Arch-302 Prüfungsfragen

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                Salesforce Certified B2C Solution Architect Arch-302 Prüfungsfragen mit Lösungen (Q43-Q48):

                43. Frage
                Northern Trail Outfitters (NTO) operates its website on B2C Commerce. NTO recently decided to update its Customer Service from a bespoke solution to Service Cloud.
                NTO currently has around two million customer records in its B2C Commerce database that need to be migrated into Service Cloud.
                What should a Solution Architect recommend to export all the customer data from B2C Commerce and import into Service Cloud without additional development7

                Antwort: B

                Begründung:
                This answer is correct because it is a way to export all the customer data from B2C Commerce and import into Service Cloud without additional development. Business Manager is a tool that allows B2C Commerce administrators to export customer data in CSV format. Data Loader is a tool that allows Salesforce administrators to import data from CSV files into Salesforce objects. References: https://documentation.b2c.
                commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp/BusinessManager
                /ExportingCustomerData.html https://developer.salesforce.com/docs/atlas.en-us.dataLoader.meta/dataLoader
                /data_loader.htm


                44. Frage
                A company has been using B2C Commerce for many years and recently decided to implement Service Cloud and Marketing Cloud. Currently, there are many issues with the integration between B2C Commerce and the legacy CRM, which means data is often out of Sav sync. Agencies currently manage the Marketing communication, and B2C Commerce is sending the messages. The main goal is to ensure Catksion that B2C Commerce can trigger multi-channel messaging via Marketing Cloud, leveraging the data the company has on customers to personalize the communication.
                Which three considerations should a Solution Architect keep in mind when recommending a migration strategy from the existing setup to the new one?
                Choose 3 answers

                Antwort: A,B,C

                Begründung:
                B: Service Cloud should be implemented before Marketing Cloud to ensure that the Salesforce Contact IDs can be used in Marketing Cloud as unique identifiers. This allows for a consistent and unified view of the customer across the Salesforce products and avoids duplicate contacts in Marketing Cloud. C. Customer data from B2C Commerce and the legacy CRM should be deduplicated before being imported into Service Cloud.
                This ensures that there are no duplicate contacts in Service Cloud that could cause data quality issues or conflicts when syncing with Marketing Cloud. D. Custom development work is required to connect B2C Commerce to Marketing Cloud and use the Salesforce Contact ID. This involves creating a service definition in B2C Commerce that points to Marketing Cloud's REST API and passing the Salesforce Contact ID as the contact key when triggering journeys or updating contact data. References: https://help.salesforce.com/s/articleView?id=sf.mc_co_subscriber_key_migration.htm&type=5 https://developer.salesforce.com/docs/commerce/sfra/marketing-cloud/marketing-cloud-integration


                45. Frage
                A retail company uses B2C Commerce and Marketing Cloud to enable cross-cloud communication on behalf of its customers. As part of the newsletter signup journey, the company would like to send a coupon code to each customer 3 days after registration. Once the coupon code has been redeemed, the company would like to alter the customer's journey to stop reminder emails.
                Which two configuration steps should a Solution Architect take to ensure the customer's journey is updated after the coupon code is used?
                Choose 2 answers

                Antwort: A,B

                Begründung:
                A: A service definition in B2C Commerce is a configuration that defines how B2C Commerce communicates with an external system, such as Marketing Cloud. By creating a service definition that points to Marketing Cloud's REST API, the company can enable B2C Commerce to call Marketing Cloud's endpoints for various purposes, such as triggering journeys or updating contact data. D. After purchase, the company can use the B2C Commerce service definition to send redemption data to Marketing Cloud using the REST API. This data can include the coupon code, the journey ID, and the contact key. Marketing Cloud can use this data to update the contact's journey status and stop sending reminder emails. References: https://developer.salesforce.com/docs/commerce/sfra/marketing-cloud/marketing-cloud-integration
                https://developer.salesforce.com/docs/commerce/sfra/marketing-cloud/transactional-messaging-api


                46. Frage
                A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront.
                Which two actions should a Solution Architect take to ensure agents can use the 'Order on Behalf of' functionality?
                Choose 2 answers

                Antwort: A,B

                Begründung:
                To enable the 'Order on Behalf of' functionality, the B2C Commerce account must have the 'Order on Behalf of' permission enabled and the 'Customer Service' role assigned. The agents must also have a user record in Service Cloud and an account created in B2C Commerce with the same email address. References:
                https://help.salesforce.com/s/articleView?id=sf.b2c_service_cloud_connector_order_on_behalf_of.htm&type=5


                47. Frage
                A company is in the process of defining the right systems to deliver key capabilities for its B2C business. The company has about 2 million customers, each placing an average of 100 orders each year through its existing B2C Commerce platform.
                The company needs a system that can:
                * Deliver a full list of all customer orders throughout their engagement lifetime
                * Provide lifetime engagement tracking and history of the customer
                * Calculate the lifetime value of customers based on their orders
                Which three systems should a Solution Architect recommend to meet the company's requirements' Choose 3 answers

                Antwort: B,C,E

                Begründung:
                These answers are correct because they are systems that can meet the company's requirements for delivering a full list of all customer orders throughout their engagement lifetime, providing lifetime engagement tracking and history of the customer, and calculating the lifetime value of customers based on their orders. Salesforce Order Management can manage order lifecycle from capture to fulfillment across multiple channels. Service Cloud can provide a complete view of customer interactions across sales, service, marketing, and commerce.
                Marketing Cloud can track customer engagement across email, mobile, social, web, and more. CRM Analytics can provide insights into customer lifetime value based on order data and engagement history.
                References: https://help.salesforce.com/s/articleView?id=sf.b2c_commerce_oms_integration.htm&type=5
                https://help.salesforce.com/s/articleView?id=sf.b2c_commerce_service_cloud_integration.htm&type=5
                https://help.salesforce.com/s/articleView?id=sf.icx_b2c_crosscloudengagement_connectors.
                htm&language=en_US&type=5 https://www.salesforce.com/products/marketing-cloud/what-is-marketing- cloud/


                48. Frage
                ......

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