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| Section | Weight | Objectives |
|---|---|---|
| Testing | 11% | - Validate and test designs
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
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NEW QUESTION # 133
Cloud Kicks (CK) wants to build a custom component for a complex opportunity process. CK's UX Designer is creating a three-step flow with modals and needs to select the main buttons for the "Continue", "Cancel", and "Back" actions.
Which set should be chosen to adhere to the Salesforce Design System guidelines for button usage?
Answer: B
Explanation:
According to the Salesforce Design System guidelines for button usage, the brand button should be used for the primary action on a page or modal, such as "Save" or "Continue". The neutral button should be used for secondary or tertiary actions, such as "Cancel" or "Back". The brand button should have more visual weight and contrast than the neutral button, to indicate its importance and guide the user's attention. Therefore, the best option for the Cloud Kicks custom component is to use a brand button for "Continue" and neutral buttons for "Cancel" and "Back".Trailhead: Systems Design with SLDS,Salesforce Developers: Buttons,Lightning Design System: Buttons
NEW QUESTION # 134
A UX Designer wants touse Paths to provide guidance about which activities sales representatives should be doing at each stage of the opportunity lifecycle.
Which two elements could be used in the Path's Guidance for Success sections?
Answer: A,D
Explanation:
The Path's Guidance for Success sections can include the following two elements:
Images and Links: Images and links can be used to provide visual cues and additional resources for the sales representatives. For example, an image of a checklist or a link to a best practice document can help the reps complete the required tasks at each stage. Images and links can be added using the rich text editor in the Path Settings page.
Rich Text: Rich text can be used to provide text-based guidance, such as tips, reminders, instructions, or motivational messages. For example, a rich text guidance can tell the reps what information they need to gather from the customer or what actions they need to take to move the opportunity forward. Rich text can be formatted using the rich text editor in the Path Settings page.Reference:
:Set Up a Path
:Considerations and Guidelines for Creating Paths
:Optimize Sales Processes with Path in Salesforce
The two elements that can be used in the Path's Guidance for Success section are Images and Links and Rich Text. Images and Links can be used to provide visual elements to the Guidance for Success section, while Rich Text can be used to provide text-based explanations and instructions. In addition, a Progress Indicator can be used to show the user's progress through the Path.
Images and Links can be used to provide visual elements to the Guidance for Success section. For example, if the user needs to read an article, a link to the article can be included, as well as an image of the article cover. Similarly, if the user needs to view a video, a link to the video and an image of the video can be included.
Rich Text can be used to provide text-based explanations and instructions. This can include explanations of what the user should be doing at each stage of the Path, as well as any other helpful information.
Finally, a Progress Indicator can be used to show the user's progress through the Path. This can help the user understand where they are in the Path and how far they have left to go.
NEW QUESTION # 135
Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines.
Which declarative design properties should be used to achieve this?
Answer: C
Explanation:
The best way to apply branding to a Salesforce org using Lightning Experience is to create a custom theme in Themes and Branding. Themes and Branding is a feature that allows the administrator to customize the look and feel of Salesforce to match the branding of the organization. The administrator can add logos, default images, and colors to the theme. The administrator can also choose one of the built-in Salesforce themes, or create their own custom themes with just a few clicks. To create a custom theme, from Setup, enter Themes and Branding in the Quick Find box, then select Themes and Branding. Click New Theme and upload the logo, brand colors, and images that follow the company design guidelines.The administrator can also preview and activate the theme for the entire org1.[Brand Your Org in Lightning Experience] (https://help.salesforce.com/s/articleView?id=sf.brand_your_org_in_lightning_experience.htm&language=en_US&type=5)
NEW QUESTION # 136
Cloud Kicks has asked its UX Designer to optimize Salesforce to help the IT help desk team quickly resolve the team's queued Cases. What Salesforce-based approach should be recommended to quickly show the appropriate cases to IT help desk team members?
Answer: C
Explanation:
The correct answer is B. Add a List View component to the home page configured to show a custom list view filtered to show assigned and open cases, as specified in the study guide.
The UX requirement is to make the relevant queued Cases immediately visible so that help desk users can begin resolving work quickly. The study guide selects a filtered List View component placed directly on the team's home page.
This approach reduces the amount of navigation required before users can identify actionable cases. By filtering the list to show the appropriate assigned and open records, the home page becomes a task-oriented starting point rather than merely a general landing page.
Option A refers to a Case Assignment component, while option C refers to a Case Inbox component. Neither is the approach identified by the answer key.
The important design consideration is that the team already has a predictable record-selection criterion: the Cases must be relevant to the help desk member and remain open. A configured list view can express those conditions declaratively.
The study guide therefore favors bringing the right Salesforce records directly into the user's work context through a standard filtered list-view experience.
Study Guide reference/topics: List View component, filtered Cases, home pages, help desk productivity, Declarative Design.
NEW QUESTION # 137
A UX Designer is creating an experience to help organize content into collapsible sections.
Which Lightning component should be used?
Answer: C
Explanation:
The Lightning component that should be used to organize content into collapsible sections is theAccordioncomponent. The Accordion component displays vertically stacked sections of content that can be expanded and collapsed by clicking on the section headers. Users can control how much content is visible at once, and don't need to scroll as much to see the content of a page. The Accordion component can also be configured to allow multiple sections to be open at the same time. The Accordion component implements the accordion blueprint in the Salesforce Lightning Design System (SLDS).Reference:
:lightning-accordion - documentation - Salesforce Lightning Component Library
:Collapsible Related List in Lightning Experience
:How To Create Expand/Collapse Sections In SFDC Lightning Component
The Lightning Accordion component isdesigned to help create an organized, collapsible display of content. It is composed of a header and a body, which can be used to display different sections of content in an organized way. The body of the Accordion is hidden until the header is clicked, allowing the user to quickly and easily access the content they need. Salesforce provides a detailed guide to using the Accordion component, including examples and code snippets, which can be found here:https://developer.salesforce.com/docs/component-library/documentation/lwc/lwc.use_accordion.
NEW QUESTION # 138
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