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Microsoft MB-240 exam is a great way for functional consultants to showcase their expertise in Field Service operations. It is also an excellent opportunity for individuals to enhance their professional credibility and increase their marketability in the industry. Passing MB-240 exam demonstrates that the candidate has the necessary skills and knowledge to help organizations optimize their field service operations using the latest technology and best practices.
Microsoft MB-240 certification exam is designed to test the knowledge and skills of individuals who are interested in becoming a Microsoft Dynamics 365 Field Service Functional Consultant. MB-240 Exam is intended for individuals who have experience in configuring, implementing, and using Microsoft Dynamics 365 Field Service solutions. MB-240 exam is intended to validate the skills needed to perform the job role of a functional consultant, including configuring and managing the Field Service application, managing work orders and resources, and managing customer assets and contracts.
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Microsoft MB-240 certification exam tests the candidate's knowledge across a range of topics, including field service management processes, scheduling and dispatching, inventory management, customer management, and analytics and reporting. MB-240 Exam is designed to measure the candidate's ability to configure and implement Dynamics 365 Field Service to meet the needs of their organization.
NEW QUESTION # 203
Your organization uses Dynamics 365 Field Service.
The organization wants you to set up the steps for technicians to follow when completing specific types of work orders in the field.
What should you do?
Answer: C
Explanation:
To set up work order steps in Dynamics 365 Field Service, you define Service Task Types for specific process steps and assign them to Incident Types and then Work Orders. Technicians use these steps within the mobile app to complete the job, and you can configure Work Order Types to categorize common work orders.
Note:
1. Set Up Service Task Types
Go to the Settings area in Field Service.
In the Work orders section, select Service Task Types.
Select New to create a new service task type.
Provide a Name (e.g., "Install Component," "Check Pressure"), an Estimated Duration, and a Description for the task.
If the task involves an inspection, set Has Inspection to Yes.
Select Save.
2. Configure Incident Types
Incident types act as templates, bundling related products, services, and service tasks for common types of work.
Navigate to the Field Service Settings or a similar configuration area to manage incident types.
Associate Service Task Types with the relevant incident type.
Add any necessary Work Order Products or Services to the incident type.
3. Create a Work Order Type
Go to the Settings area and select Work Order Types.
Select New to create a new one or open an existing work order type.
Choose an Incident Type to associate with this work order type; this will automatically add the related service tasks and products.
Select a Price List and any other relevant settings.
Select Save & Close.
4. Create a Work Order
In the Service area, select Work Orders.
Select New to create a work order.
Choose the appropriate Work Order Type from the list.
The associated incident type will automatically add service tasks.
Provide any other necessary information for the work order, such as the service account, priority, and system status (e.g., Unscheduled).
Select Save or Save and close.
5. Field Technician Execution
The technician will receive the work order on their mobile device.
They can view the automatically populated service tasks for the incident.
As they complete each task, they can mark it as done and add notes, photos, or other details directly in the mobile application.
Reference:
https://learn.microsoft.com/en-us/dynamics365/field-service/set-up-service-task-types
NEW QUESTION # 204
Case Study 6 - Wingtip Toys
Background information
Company overview
Wingtip Toys is a specialist prop fabrication company specializing in animatronic dinosaur sculptures. The sculptures are assets that belong to the company. The assets are painstakingly constructed over several years using proprietary techniques and require significant capital investment.
Staff members
Wingtip Toys has five staff members:
- The Chief Executive Officer (CEO)
- The prop master
- The robotics engineer
- The robotics intern
- You, the Power Platform administrator
Employees 2, 3, and 4 are field technicians. Customers pay a surcharge for technician travel time, so the CEO requires they are diligent in marketing themselves as "Travelling" on their Field Service mobile apps as soon as they begin driving to a site.
Assets overview
Customers - such as film studios, museums, and theme parks - usually lease assets on a long- term basis. Lease agreements are sold with regular maintenance, both cosmetic and technical.
Short-term rentals are also available for specific projects at theatres, events, or for filming on location.
The CEO has recently produced a barcode for each dinosaur currently in use. The new barcode should be applied to the inside of the sculpture's mouths at the next visit.
Dinosaur sculptures
All dinosaur sculptures have been added as assets. A custom choice type column named
"Species" has been added to the main form and is manually selected when a new asset is created.
The prop master asked you to create a custom page that will allow them to browse through all current and previous dinosaur sculptures; each displaying the sculpture name, completion data, species, and a small image.
The catalog should allow the user to drill down into further information about the asset and (if applicable) the account of the customer currently renting or leasing it.
Cosmetic work orders
Overview
Cosmetic work is always performed by the prop master, created automatically via agreements and scheduled by the CEO.
The "Cosmetic maintenance" incident type currently has four related products. Two of those are field service type products and two are service task types.
Dental check-up
Within the last few months, some customers have contacted Wingtip Toys to note that a tooth or two had fallen out of the dinosaurs' mouths. This is due to wear and tear on the roaring and chewing motions that customers can trigger.
The CEO wants to add dental check-up to the "Cosmetic maintenance" incident type to allow the prop master to prevent these incidences from occurring in the future where needed. This incident type has no associated cost to the customer.
Technical work orders
Overview
Technical work can be performed by either the robotics engineer or by the robotics intern, depending on the complexity level.
When a new work order is created manually, it must be triaged by the robotics engineer before it can be scheduled. Maintenance work orders created by agreements can be scheduled without triage.
The robotics intern only uses the Field Service mobile app to view upcoming jobs, whereas the robotics engineer uses the mobile app and the model-driven app.
If the intern is performing a work order, they must wait for the engineer to review and approve the notes before they can finish their work. The CEO requires that the intern records the time they spend waiting for the engineer using the Field Service mobile app. This will help the CEO monitor whether the duration required for work orders needs to be increased.
Inspections
As the dental check-up of dinosaurs can have technical implications, the robotics engineer works with you to create an inspection, which must be completed every time the process is completed.
The following image is a draft of the "Dental Check-up" inspection:
The engineer wants the inspection to appear to the prop master in their mobile app as per the above image. However, they also need to add the scanning of the new barcode sticker.
Further, the CEO requires completed inspections to be related to the correct dinosaur as part of their service history.
Additional requirements
Natural History Museum
The prop master has a cosmetic maintenance job scheduled for tomorrow at the Natural History Museum. This is their first maintenance job for two dinosaurs on lease - a diplodocus and a carnosaur. The CEO asks you to ensure that the prop master completes the new dental check-up for both dinosaurs during the visit.
Large parts of the museum do NOT have mobile data reception, nor Wi-Fi.
Offline requirements
The engineer uses offline first to monitor both work order assigned to themselves and to their intern. No custom offline profiles have been created.
Neither the prop master nor the intern have used the Field Service app offline before. The CEO requires that they only see their own work orders.
Configuration
The CEO wants the Species value to appear as the sub-title when selecting a primary asset on the work order main form.
You need to configure a push notification for the engineer to indicate that the intern is waiting for their feedback.
Automation
The intern has just begun completing work orders on their own. Once they have completed all items and performed their inspection, they need to wait for the engineer to review their work before they can mark the job as "Completed." This give the engineer an opportunity to assess whether something additional might be required.
New programming: dance firmware update
The robotics engineer has been working on a passion project - developing a program to allow a dinosaur to perform a high-energy dance routine.
When the engineer demonstrated the results on a newly finished Baryonyx sculpture during a staff meeting, the CEO was certain that some of their existing customers would want to commission a firmware update to their dinosaurs to allow the dance program to be installed as a special service.
New sales package
The CEO names the new programming the "Dino dance" package, a new category of work which requires a new price list.
The CEO will call customers and explain the new package to them. If customers are interested, the CEO wants to create an opportunity which can be converted into a work order.
You need to configure the dental check-up, before relating it to the existing incident type.
What should you create?
Answer: A
NEW QUESTION # 205
You need to create a purchase order for a tape dispenser machine.
You have:
1. created a purchase order,
2. added tape dispensers as products, and
3. submitted the purchase order.
You need to complete the order and receive the tape dispenser.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 206
You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine Auto Geo Code Addresses to Yes in Field Servic rk orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.
Answer: A,D,E
Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/rso-faq
NEW QUESTION # 207
You are working on a Microsoft Dynamics 365 Field Service project.
The Field Service director wants to give the field technicians more detailed visual asset information in the field to reduce reliance on the internal help desk. The budget is limited and the director does not want to burden the technician with extra steps.
What should you suggest?
Answer: C
NEW QUESTION # 208
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