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| Section | Weight | Objectives |
|---|---|---|
| UX Fundamentals | 16% | - Accessibility and Inclusive Design - Usability and Information Architecture - Human-Centered Design Principles - Branding and Visual Design Impact |
| Discovery | 13% | - Research Methods and Tools - Business Value of Salesforce UX - Salesforce UX Personas and Processes - User Needs and Requirements Gathering |
| Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping | |
| Prototyping & Validation | - Usability Testing and Iteration - Prototyping Methods | |
| Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Mobile UX and Responsive Design - Declarative UX Configuration |
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NEW QUESTION # 74
Which goal would be important in undertaking a Consequence Scanning exercise before launching a new product?
Answer: A
Explanation:
Consequence scanning is a practice that helps teams to consider the potential consequences of their product or service on people, communities, and the planet1.It is an agile tool that fits within an iterative development cycle and allows teams to identify and mitigate risks, as well as focus on positive outcomes2. One of the goals of consequence scanning is to reframe the product objectives from multiple, diverse perspectives.This means that the team can explore how different stakeholders, such as users, organisations, or society, might be affected by the product or service, both intentionally and unintentionally2.By doing so, the team can ensure that the product or service aligns with their values and culture, and that they are aware of the trade-offs and implications of their decisions2.Reframing the product objectives from multiple, diverse perspectives can also help the team to discover new opportunities, generate innovative solutions, and increase user satisfaction and trust3.
Encouraging team well-being through collaboration and identifying the best angle for positive launch press coverage are not the primary goals of consequence scanning, although they might be beneficial side effects.Consequence scanning is not a PR exercise, but a way to ensure responsible innovation and ethical design2.While consequence scanning can foster team collaboration and communication, it is not a team-building activity, but a way to share knowledge and expertise and raise concerns in a dedicated format2.Reference:
Consequence scanning: How to mitigate risks in your service
Consequence Scanning - an agile practice for responsible innovators
What is consequence scanning?
NEW QUESTION # 75
The Client Service team at Cloud Kicks is having issues when editing an order record. The validation rule returns a top-of-page error indicating two other fields must be provided to validate and save the order changes.
How should they efficiently find the correct fields?
Answer: D
Explanation:
A top-of-page validation is a type of validation rule that displays an error message at the top of the page when a user tries to save a record that does not meet certain criteria. A field validation is a type of validation rule that displays an error message next to a specific field when a user tries to save a record that does not meet certain criteria. The advantage of using field validations over top-of-page validations is that they provide more clarity and guidance to the user about which fields need to be corrected and why. They also reduce the cognitive load and the scrolling effort for the user, as they can see the error message right next to the field they are editing. Therefore, to help the Client Service team at Cloud Kicks efficiently find the correct fields when editing an order record, the UX designer should replace the top-of-page validation with two field validations, assigning the respective fields that are required to validate and save the order changes.Reference:
NEW QUESTION # 76
A UX Designer is creating a site for delivery within Experience Builder for a customer who has strict requirements to stay focused on out-of-the-box styling and components only. Which method would deliver a branded experience?
Answer: B
Explanation:
The correct answer is A. Use the theme editor to adjust fonts, text case, colors, and site logo. The study guide explicitly selects this option for an Experience Builder implementation that must remain within out-of-the-box styling and component capabilities.
The important constraint is that the UX Designer cannot depend on custom styling or custom components.
The Theme Editor is therefore the appropriate declarative mechanism because it allows the visual identity of the site to be adapted while remaining inside the standard Experience Builder framework.
Fonts, capitalization treatment, colors, and the site logo are all fundamental brand-expression elements.
Adjusting these values allows the Experience Cloud site to reflect the organization's established visual identity without creating a separate custom presentation layer.
Option B affects footer content rather than the overall branded experience. Social-media links can be useful, but their presence does not establish the site's primary visual language.
Option C concerns page variations based on user behavior. That is a personalization technique rather than the direct brand-configuration solution requested.
The study-guide principle is therefore to use supported declarative theme controls first when the requirement is brand customization without custom development.
Study Guide reference/topics: Experience Builder, Theme Editor, branding, out-of-the-box configuration, Declarative Design.
NEW QUESTION # 77
A UX designer want to understand the mental model of employees who have requested a new internal community the brief specifies what the employees should be able to do on the site but the designer need to suggest and suitable architecture Which technique should be used
Answer: B
Explanation:
Card sorting is a UX research method where participants group ideas or information into different categories, based on what feels natural to them. Card sorting is ideal for the early stages of a website project, when the UX designer needs to understand how users organize and label content. Card sorting can help the UX designer to suggest a suitable architecture for the internal community, based on the employees' mental model and expectations. Card sorting can also reveal any gaps or overlaps in the content, and provide insights for naming the categories and subcategories.Card Sorting / Tree Testing | Bentley University,Tree Testing vs. Card Sorting: Which is Right for You? | Maze
NEW QUESTION # 78
What are the foundational principles from the Web Content Accessibility Guidelines (WCAG)?
Answer: A
Explanation:
The correct answer is A. Perceivable, operable, understandable, robust, which the study guide identifies as the foundational WCAG principles. Salesforce's own accessibility training describes these four principles explicitly. Perceivable means users must be able to perceive presented information through available sensory or assistive channels. Operable requires that users can interact with controls and navigation, including people who cannot use a mouse. Understandable requires information and interface behavior to be comprehensible and reasonably predictable. Robust means content must remain interpretable across user agents and assistive technologies. These principles are frequently summarized by the acronym POUR and provide the conceptual foundation under which more specific accessibility requirements are organized.
Option B describes general usability or quality concepts but is not the WCAG framework. Option C mixes terminology associated principally with evaluating human-centered design solutions rather than accessibility standards.
For Salesforce UX Designers, POUR influences practical decisions such as color contrast, keyboard interaction, semantic markup, focus management, alternative text, predictable navigation, and compatibility with screen readers. Accessibility therefore must be incorporated throughout design and implementation rather than treated as a final compliance review.
Study Guide reference/topics: WCAG, POUR, digital accessibility, inclusive interfaces, UX Fundamentals.
NEW QUESTION # 79
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