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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Governance and Administration	20%	- Governance framework 1. Data governance and compliance 2. Acceptable use policies 3. Channel management policies - Workspace administration 1. Roles and permissions 2. Guest access management 3. Workspace settings and policies
Discovery	20%	- Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops - Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points
Channel Strategy	25%	- User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management - Channel architecture design 1. Channel segments and cross-org channels 2. Public vs. private channel strategy 3. Channel naming conventions and organization
Workflows and Integrations	12%	- Workflow Builder 1. Automate routine processes 2. Custom workflow templates - Integrations and apps 1. Third-party integrations 2. App management and distribution
Migration and Change Management	5%	- Migration planning 1. Transition from other platforms 2. Data migration strategies - Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans
Security	18%	- Slack security and compliance 1. Data Loss Prevention (DLP) 2. Enterprise Key Management (EKM) 3. Retention policies and export - Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning

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Salesforce Certified Slack Consultant Sample Questions (Q24-Q29):

NEW QUESTION # 24
A startup is implementing Slack for improved internal communication and project management.
They require a role that can manage day-to-day operations within their workspace, such as channel creation and user permissions, but doesn't need access to billing and high-level organizational settings. Which role would be most appropriate?

A. Org Owner, who has access to all administrative settings, including billing
B. Guest Admin, responsible for managing guest accounts and permissions
C. Org Admin, overseeing administrative settings across multiple workspaces
D. Workspace Admin, tasked with managing day-to-day operations within their workspace

Answer: D

Explanation:
For a startup, the Workspace Admin role is suitable for managing the day-to-day operations like channel creation and user permissions. This role provides the necessary administrative capabilities without access to high- level settings like billing, aligning with the startup's requirements.

NEW QUESTION # 25
A company wants to ensure that the Slack apps used by its employees enhance productivity without compromising security. Which approach should they take for app approval in Slack?

A. Prohibit the installation of all third-party apps
B. Implement an automatic approval process for all popular Slack apps
C. Establish a review process where admins approve apps before they can be installed
D. Allow all employees to install any Slack apps they choose

Answer: C

Explanation:
Implementing a review process for app approval ensures that each app is evaluated for both productivity and security before being allowed for use, balancing functionality with security.

NEW QUESTION # 26
If the client expresses concerns about the migration timeline being too aggressive, how should the consultant respond?

A. Disregard the client's concerns and maintain the original timeline to demonstrate efficiency
B. Transfer the responsibility of timeline management to the client
C. Immediately extend the migration timeline by several months without further analysis
D. Collaborate with the client to review and possibly adjust the migration timeline, ensuring it aligns with their capacity and readiness

Answer: D

Explanation:
Collaborating with the client to review the migration timeline is important. It ensures that any adjustments made are based on a mutual understanding of the client's readiness and capacity.
This approach balances the need for timely migration with the client's ability to adapt to the change.

NEW QUESTION # 27
You just kicked off a new engagement with a customer and you're in the initial experience discovery phase, gathering information about your customer.
Why is it important to ask your client about existing Slack apps and frequently used apps for the Slack launch experience?

A. There may be apps that impede the adoption of Slack.
B. Users may need training on other apps to make their work more productive.
C. There may be unequal access to apps based on teams and departments.
D. There may be opportunities for new Slack integrations that can make the Slack user experience more productive.

Answer: D

Explanation:
The correct answer is that existing and frequently used apps reveal integration opportunities that can make the Slack launch more productive. Discovery is not just a fact-finding exercise; it is how the consultant identifies how work actually happens today and how Slack can improve that work. If employees rely heavily on tools such as Salesforce, Google Drive, Jira, ServiceNow, Zoom, Microsoft 365, or project-management platforms, those systems may become high-value Slack integrations. Bringing core work tools into Slack reduces context switching, improves visibility, and creates practical launch use cases that make Slack immediately useful.
Option B is not the best answer because the question asks specifically about the Slack launch experience, not general training on non-Slack apps. Option C is possible in rare cases, but the primary consultant objective is to identify productive integration opportunities. Option D may surface during access discovery, but it is not the main reason to ask about frequently used applications.
Reference topic: Discovery - current-state analysis, app ecosystem assessment, integration opportunities, launch use cases, and productivity-centered Slack adoption.

NEW QUESTION # 28
A newly formed remote team is adopting Slack for their project management. How should they structure their channel strategy to maximize efficiency and clarity in communication?

A. Set up one channel for all communications to keep everything in a single place
B. Create a multitude of channels for every minor aspect of the project to keep discussions highly focused
C. Organize channels around key project areas and encourage summarizing updates in these channels
D. Rely on individual direct messages for all project communications to minimize the number of channels

Answer: C

Explanation:
Organizing channels around key project areas allows for focused and efficient communication.
Encouraging summarizing updates in these channels ensures that important information is easily accessible and discussions are relevant.

NEW QUESTION # 29
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