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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivery | 16% | - Implementation
|
| Topic 2: Planning and Design | 60% | - Solution Architecture
|
| Topic 3: Discovery | 24% | - Requirements Analysis
|
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NEW QUESTION # 44
What are the 3 keys inputs used by order management to determine the output of MACD order.
Answer: A,C,D
NEW QUESTION # 45
ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?
Answer: C
Explanation:
Digital Commerce is the Communications Cloud channel layer designed for high-volume product discovery, configuration, basket management, and self-service ordering. It lets an external portal consume offers and commerce functions from the same Enterprise Product Catalog and CPQ environment without replicating the full catalog into another selling platform. This keeps Communications Cloud as the commercial system of record while exposing channel-appropriate APIs to the web experience. This approach is preferable because it uses the platform feature designed for the exact lifecycle stage involved, rather than forcing the requirement into a neighboring layer. EPC APIs are primarily catalog-management interfaces, while cart APIs operate at a lower transactional CPQ level. Digital Commerce provides the optimized digital-browsing and basket abstraction required for consumer portal use cases and peak digital traffic. In Communications Cloud, that separation materially affects maintainability, performance, and the accuracy of future MACD or order- processing behavior. The solution should therefore preserve parent-child and inventory dependencies, use standard qualification or orchestration semantics, and ensure that downstream systems receive only the information relevant to their responsibility. The same design also simplifies regression testing because the business rule is expressed in one authoritative place and can be validated independently from unrelated product or integration behavior.
Study Guide Reference:Digital Commerce; Digital Commerce APIs; external portals; offer discovery; baskets; digital order capture.
NEW QUESTION # 46
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa. Which three are the key offering provided by the change of plan feature in communication cloud.
Answer: A,D,E
Explanation:
Change of Plan preserves the customer ' s service relationship while moving between eligible source and target offers. The feature supports service continuity, retains traceability of subscription or asset changes, and can transform customers into or out of bundled multi-play offers as commercial plans evolve. These behaviors are central to upgrades and downgrades that should not be modeled as a complete disconnect and repurchase.
In a Communications Cloud implementation, this pattern provides the cleanest balance of reuse, governance, and runtime efficiency. The feature does not make every price book universally selectable; eligibility and supported plan relationships still control the valid target offers. Digital-channel exposure is secondary to the core lifecycle behavior. The alternative designs either introduce unnecessary coupling, fail to preserve the required lifecycle state, or move standard platform behavior into bespoke code. Keeping the solution within the documented product, pricing, migration, or orchestration framework also gives operations teams clearer monitoring and recovery paths. For production readiness, the configuration should be exercised with realistic data volumes and representative MACD scenarios so that the behavior remains correct after the initial sale and throughout subsequent service changes.
Study Guide Reference:Change of Plan; service continuity; subscription traceability; multi-play transformation.
NEW QUESTION # 47
ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.
Answer: C
NEW QUESTION # 48
A B2B telecommunications company uses Communications Cloud to sell technically complex products. Their operations team faced order fallouts due to incorrect configurations of the quotes. At the same time, their sales team said that it takes too much time to educate a new account executive due to the product ' s complexity, and even after studying, it doesn ' t prevent mistakes in the quotes. What two options need to be implemented to improve the current situation?
Answer: A,D
Explanation:
Quote errors should be prevented before the order reaches fulfillment. Advanced Rules can validate allowed product combinations, dependencies, and configuration conditions inside the Industries CPQ cart, while an OmniScript guided-selling journey reduces the amount of product knowledge a new account executive must memorize by leading the user through the correct decisions in sequence. The recommended configuration follows the native Communications Cloud responsibility boundary: catalog and CPQ determine the commercial request, while Order Management, OmniStudio, or the relevant platform service performs the downstream processing required by the use case. Adding validation only in Order Fulfillment is too late because an invalid quote has already become an order. The combination of guided UX and declarative configuration rules attacks both training complexity and fallout at the source. Avoiding duplicate logic is important because repeated rules across catalog, integration, and orchestration layers quickly become inconsistent as products evolve. The selected approach keeps the authoritative data in the correct object model, supports later lifecycle operations, and minimizes additional processing or manual intervention. It should be implemented declaratively wherever the platform feature can express the requirement, with customization reserved only for behavior that genuinely falls outside the supported framework.
Study Guide Reference:Advanced Rules; configuration validation; Guided Selling; OmniScript; quote accuracy; fallout prevention.
NEW QUESTION # 49
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