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The Communications Cloud Accredited Professional certification exam is one of the top-rated career advancement certification exams. The Salesforce AP-203 certification exam can play a significant role in career success. With the Communications Cloud Accredited Professional (AP-203) certification, you can gain several benefits such as validation of skills, career advancement, competitive advantage, continuing education, and global recognition of your skills and knowledge.

Salesforce AP-203 Exam Syllabus Topics:

Section	Weight	Objectives
Discovery	24%	- Architecture Assessment 1. Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome. 2. Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture. - Requirements Analysis 1. Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud. 2. Given a customer scenario, map and document the business process, personas, and requirements. 3. Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud. 4. Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions.
Planning and Design	60%	- Product Catalog Design 1. Given processes/requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog. 2. Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products. - Solution Architecture 1. Integrate Contract Lifecycle Management (CLM) and Document Generation. 2. Design solutions leveraging OmniStudio, Industries CPQ (EPC), and Industries Order Management. 3. Implement Digital Commerce, Sales Cloud, and Salesforce Platform solutions.
Delivery	16%	- Implementation 1. Support implementation teams and ensure successful project delivery. 2. Advise customers on best practices, solution architecture, and success metrics. - Validation 1. Verify solution meets business requirements and KPIs.

Section

Weight

Objectives

Discovery

24%

- Architecture Assessment

1. Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome.
2. Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture.

- Requirements Analysis

1. Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud.
2. Given a customer scenario, map and document the business process, personas, and requirements.
3. Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud.
4. Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions.

Planning and Design

60%

- Product Catalog Design

1. Given processes/requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog.
2. Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products.

- Solution Architecture

1. Integrate Contract Lifecycle Management (CLM) and Document Generation.
2. Design solutions leveraging OmniStudio, Industries CPQ (EPC), and Industries Order Management.
3. Implement Digital Commerce, Sales Cloud, and Salesforce Platform solutions.

Delivery

16%

- Implementation

1. Support implementation teams and ensure successful project delivery.
2. Advise customers on best practices, solution architecture, and success metrics.

- Validation

1. Verify solution meets business requirements and KPIs.

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Salesforce Communications Cloud Accredited Professional Sample Questions (Q55-Q60):

NEW QUESTION # 55
Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

A. Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
B. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
C. Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
D. Only Migrate the assets needed when customers are trying to place MACD orders.

Answer: B

NEW QUESTION # 56
niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

A. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
B. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
C. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
D. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering

Answer: A

NEW QUESTION # 57
UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement

A. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global
B. Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.
C. Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item
D. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order

Answer: D

NEW QUESTION # 58
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
B. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
C. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
D. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
E. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize

Answer: C,D,E

NEW QUESTION # 59
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A. Create a churn trend app from a template in CRM analytics to identify customer likely to churn
B. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
C. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
D. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn

Answer: C

NEW QUESTION # 60
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