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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security	15%	- Data protection and retention policies - Security governance and compliance - Audit and monitoring
Topic 2: Channel and User Group Administration	28%	- Archiving and deletion policies - Channel types and management - User group creation and administration
Topic 3: User Lifecycle Management	14%	- Guest account management - Authentication and access control - User provisioning methods
Topic 4: Workspace Administration	9%	- Workspace visibility and configuration - Multi-workspace architecture design - Workspace creation and approval process
Topic 5: App Administration	10%	- App installation and configuration - Integration management - Workflow Builder usage
Topic 6: Enabling Slack Success	15%	- Optimization and training - Adoption strategy and best practices - Analytics and usage measurement
Topic 7: Fundamentals	9%	- Workspace and organization settings and dashboards - User roles and responsibilities - Slack paid plan features

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Salesforce Certified Slack Administrator Sample Questions (Q164-Q169):

NEW QUESTION # 164
You are Workspace Admin of a small but fast-growing organization on Slack's Free plan.
You need to improve the security of logins and automate provisioning of Slack users to save time and expedite onboarding, while being mindful of costs.
Which Slack feature and plan will suit this need?

A. SAML single sign-on (SSO) and identity provider (IdP) groups on the Slack Business+ plan
B. Google Workspace single sign-on (SSO) and user groups on the Slack Pro plan
C. Mandatory SAML single sign-on (SSO) and identity provider (IdP) groups on Slack Enterprise Grid
D. Mandatory two-factor authentication (2FA) on the Slack Free plan

Answer: A

Explanation:
Slack best practices state:
"SAML-based SSO and SCIM provisioning (through IdP groups) are available on the Business+ plan. This enables automation of user management and enhances login security." Google Workspace SSO (A) without SAML lacks the full control needed. 2FA (B) is a good practice but doesn't automate provisioning. Enterprise Grid (C) would be overkill and costly for a small organization.
(Reference: Slack Administration Study Guide - Identity and Access Management)
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NEW QUESTION # 165
Brian, an Org Owner on Enterprise Grid, needs to ensure that all Slack data is archived and stored outside of Slack.
What does Brian need to do?

A. Turn on Corporate exports to retrieve private data and store it elsewhere.
B. Enable DLP and quarantine all messages and files that need to be archived.
C. Contact Slack to set message and file retention policies at the Organization level to "Keep all messages".
D. Use a third-party eDiscovery app to retrieve and store data in a data warehouse.

Answer: D

Explanation:
For ongoing external data archiving and retrieval:
"Slack recommends using a third-party eDiscovery or archiving app to pull Slack data and store it securely in a separate data warehouse or compliant system." Corporate exports (Option A) are manual and not continuous, retention policies (Option B) keep data inside Slack, and DLP (Option C) manages risk but not long-term archiving externally.
(Reference: Slack Administration Study Guide - Data Governance and eDiscovery Options)

NEW QUESTION # 166
You're an Org Admin for your university's Slack Enterprise Grid organization.
You want to measure Slack adoption for incoming students one month into the school year.
What is the best option to measure adoption analytics?

A. Refer to the total number of messages sent in direct messages (DMs).
B. Refer to the number of workspaces incoming students have created one month into the school year.
C. Refer to the total number of channels and workspaces incoming students have joined one month into the school year.
D. Refer to the average number of days users were active within the last month.

Answer: D

Explanation:
Slack's official analytics guidelines recommend:
"The average number of active days per user is a strong measure of engagement and adoption." Number of DMs (A) focuses only on private messaging, not overall adoption. Channel/workspace membership (B) doesn't measure activity. New workspace creation (D) is not typically relevant to students and is often disabled.
(Reference: Slack Administration Study Guide - User Activity Analytics)
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NEW QUESTION # 167
You're the Grid Owner for your sales company's Slack Enterprise Grid instance. Departments are spread across multiple workspaces and collaborate with their customers through Slack Connect.
Your company is growing quickly, and you want to have more control over external collaboration. You decide to set up an external workspace dedicated to Slack Connect channels. This workspace should include all current users, plus any future users.
What is the easiest and most efficient way to go about adding users to the new workspace? (Select the best answer.)

A. Use an org-wide default channel to introduce the new workspace and its purpose. Ask all users who are currently using Slack Connect to join the workspace.
B. Make the workspace a default workspace for all current and future users.
C. Sync all current and future users to the workspace using identity provider (IdP) groups.
D. Use the workspace's admin dashboard to add all users within your organization.

Answer: B

Explanation:
The most efficient method to ensure all users are automatically added is:
"Make the workspace a default workspace for the Enterprise Grid organization. This way, all current and future members will automatically be added without manual intervention." Syncing IdP groups (Option D) could work but requires additional setup complexity and group management.
(Reference: Slack Administration Study Guide - Default Workspace Management in Enterprise Grid)

NEW QUESTION # 168
Your Slack Governance Support model includes a group of people designated as Workspace Admins to distribute the workload.
What is a key benefit of setting up a user group for the Workspace Admins?

A. Any @mention of the Workspace Admin user group will notify all of the group members, allowing any Slack member to send questions to the group.
B. Any Slack member by default can add themselves to the Workspace Admin user group to follow along with their activities.
C. People that the team works with in Slack Connect can be added to the user group in order to work more closely with the Workspace Admins on certain issues.
D. Any Enterprise Grid member can @mention the user group from any workspace within the Enterprise Grid org to send a notification to all of the user group members.

Answer: A

Explanation:
Slack user group functionality explains:
"When a user group is @mentioned, all members of the user group are notified, making it easy for others to reach all members at once for questions or updates." Option A is misleading because visibility of user groups depends on workspace settings. B and C are inaccurate - external users cannot be added, and users cannot add themselves to user groups.
(Reference: Slack Administration Study Guide - Using User Groups)

NEW QUESTION # 169
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