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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 2	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 3	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.

>> Valid Salesforce-Communications-Cloud Practice Questions <<

2026 Valid Salesforce-Communications-Cloud Practice Questions Free PDF | Pass-Sure Dumps Salesforce-Communications-Cloud Cost: Salesforce Communications Cloud Accredited Professional (AP) Exam

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q27-Q32):

NEW QUESTION # 27
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A. Leverage the CPQ cart for all cases minimize the implementation effort
B. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
C. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
D. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI

Answer: B

NEW QUESTION # 28
UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?

A. Analyze and resolve any errors that were encountered and perform additional data load for any failed records
B. Raise support case to retrieve a data load report to summarize the data load.
C. Inform the business that data migration is completed and errors resolved in development
D. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness

Answer: A,D

NEW QUESTION # 29
Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A. Place
B. Address
C. Premise
D. Service Account

Answer: A,D

Explanation:
Service Account (A) and Place (B) entities in Salesforce Communications Cloud are used to capture location information. Service Account can store service-specific details, including location, while Place can represent physical locations such as sites or premises, making them suitable for capturing site addresses for serviceability checks.References:Salesforce Communications Cloud documentation on data models and location management.

NEW QUESTION # 30
UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A. Create price list and price list entries associated with context Rules per region
B. Create price list per region and use context Rules to determine the correct Price List
C. Create base price list and multiple child price list per region
D. Create an attribute on business internet offers and use attribute based pricing

Answer: A

NEW QUESTION # 31
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

A. Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
B. Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
C. Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.
D. Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.

Answer: B

Explanation:
Integrating the communication cloud with the inventory management system using Enterprise Product Catalog (EPC) REST APIs (A) is the most direct and efficient method. This allows real-time synchronization of SKU data from the inventory system into the Communication Cloud ' s product catalog, ensuring data accuracy and minimizing manual intervention.References:Salesforce Communications Cloud EPC documentation and REST API integration best practices.

NEW QUESTION # 32
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