最新ITILFNDv4題庫 - ITILFNDv4認證題庫

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Key Concepts of Service Management	- Guiding Principles - Service Value System (SVS) - Four Dimensions of Service Management
Topic 2: Service Value Chain Activities
Topic 3: Continual Improvement
Topic 4: ITIL Practices	- Technical Management Practices - General Management Practices - Service Management Practices

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EXIN ITILFNDv4認證題庫 & ITILFNDv4最新試題

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最新的 EXIN ITIL ITILFNDv4 免費考試真題 (Q11-Q16):

問題 #11
Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

A. Focus on value
B. Think and work holistically
C. Optimize and automate
D. Collaborate and promote

答案：B

問題 #12
What should be used to set user expectations for request fulfillment times?

A. The time that the customer indicates for service delivery
B. The consumer demand for the service
C. The service levels of the supplier
D. The time needed to realistically deliver the service

答案：D

問題 #13
Which is the FIRST thing to consider when focusing on value?

A. Ensuring value is co-created by improvement initiatives
B. Understanding what is valuable to the service consumer
C. Identifying the service consumer who will receive value
D. Defining customer experience and user experience

答案：C

問題 #14
Identify the missing word in the following sentence:
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services.

A. configuration item
B. change
C. problem
D. risk

答案：B

問題 #15
Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

A. Plan
B. Design and transition
C. Deliver and support
D. Improve

答案：A

問題 #16
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