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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Overview:

Certification Vendor:	PeopleCert
Exam Name:	ITIL 4 Specialist: High-Velocity IT
Exam Number:	ITIL-4-Specialist-High-velocity-IT
Passing Score:	70% (28/40)
Real Exam Qty:	40
Exam Duration:	90 minutes
Exam Format:	Multiple Choice, Closed Book
Available Languages:	English, Chinese, French, Japanese, Spanish, Polish, Portuguese, Italian, German
Exam Price:	$775.00 USD
Certificate Validity Period:	3 years (renewal required)
Related Certifications:	ITIL 4 Foundation ITIL 4 Managing Professional
Sample Questions:	Peoplecert ITIL-4-Specialist-High-velocity-IT Sample Questions
Exam Way:	Online proctored exam (available 24/7 on PeopleCert portal) or paper-based through accredited training organizations
Pre Condition:	A valid ITIL 4 Foundation or ITIL v3 Foundation certification is required
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-high-velocity-it-2814

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 2	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 3	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 5	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q24-Q29):

NEW QUESTION # 24
An organization's customers have historically been satisfied with the functionality and performance of its services. Recently, however, the organization is getting complaints about both the performance of the services and areas such as sales and customer support.
How can the organization BEST collect the information needed to address these complaints?

A. Gather customer experience and service level metrics
B. Analyze operational metrics and sales data
C. Review internal service performance reports
D. Conduct stakeholder interviews to understand issues

Answer: A

NEW QUESTION # 25
A commercial service provider is creating a new strategic plan. It has developed the following tactics and operational plans:
* Tactic 1 - acquire new resilient infrastructure
* Tactic 2 - launch services by region
* Operational plan 1 - operate infrastructure to meet service levels
* Operational plan 2 - train staff on new infrastructure skills.
Which strategy do these tactics and operational plans support?

A. Identify customer needs for new services by researching market
B. Increase revenue by introducing a new range of services
C. Ensure improved handling of service requests by training staff
D. Ensure successful deployment by preparing implementation plan for new services

Answer: B

NEW QUESTION # 26
An organization wants to introduce a new service. There are many teams that will contribute to the design, development and transition of the service.
Which approach should the organization follow when creating a value stream for this new service?

A. Create separate value streams for every project phase, to ensure that each milestone is achieved using agile techniques
B. Create one value stream for each team, to allow the teams to focus on their different objectives
C. Create separate value streams for practices, people, tools and suppliers, to ensure that the 'four dimensions' are considered equally
D. Create one value stream for the entire project, to enable an end-to-end, holistic vision of the service

Answer: D

NEW QUESTION # 27
How can a service provider BEST improve its use of the ' capacity and performance management ' practice to achieve more ' resilient operations ' ?

A. By providing a common approach for investigating the causes of incident
B. By managing knowledge about live products and services
C. By assessing improvement opportunities to reduce technical debt
D. By providing warranty requirements to the software development team

Answer: C

Explanation:
Resilient operations in HVIT depend not only on reacting to incidents but also on improving the underlying health of products and services. Technical debt directly affects system performance, scalability, maintainability, and stability. Assessing opportunities to reduce technical debt strengthens capacity and performance over time.
A is more closely linked to problem management. B aligns more with knowledge management. D may help by clarifying expectations, but it is less direct than actively identifying and removing structural weaknesses that harm performance and resilience.
HVIT encourages continual improvement and proactive investment in system health, not only short-term fixes. That makes C the most appropriate answer.
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NEW QUESTION # 28
what should be included in an organization's approach to risk management

A. an approach to ensuring that risk management is continually aligned with objectives
B. nothing

Answer: A

NEW QUESTION # 29
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