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| Section | Weight | Objectives |
|---|---|---|
| Business Logic and Process Automation | 27% | - Workflow rules and process automation - Flow builder - Approvals and automation tools |
| App Deployment | 20% | - Sandbox and release management - Change sets and deployment tools |
| Data Modeling and Management | 20% | - Data management tools - Objects and relationships - Data validation and integrity |
| Salesforce Fundamentals | 10% | - Platform architecture and key concepts - Standard vs custom functionality |
| User Interface | 23% | - Lightning App Builder - UI customization and page layouts - Dynamic pages and components |
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問題 #101
Which two solutions prevent a formula field from being referenced by a Roll-Up Summary field? Choose 2 answers
答案：A,D
解題說明：
The correct answers are A. The NOW() function in the formula field and D. A cross-object field referenced in the formula field.
Salesforce allows roll-up summary fields to summarize formula fields only when the formula does not contain unsupported dynamic or cross-object references. Salesforce documentation states that roll-up summaries can calculate formula fields only if the formula does not contain cross-object field references or functions that derive values dynamically, such as NOW() or TODAY().
A is correct because NOW() changes dynamically based on current date/time.
D is correct because cross-object field references prevent the formula from being used in the roll-up summary.
C is incorrect because CASE() itself is allowed.
B is incorrect because the issue is not simply a field update; the restriction is specifically cross-object references or dynamic formula functions inside the formula being summarized.
問題 #102
DreamHouse Realty has a policy that requires the phone number on Contact to be deleted when the Do Not Call checkbox is checkedd Which automation tool should the app builder recommend?
答案：D
解題說明：
The correct answer is D. Flow.
The requirement is to automatically clear the Phone field on Contact when the Do Not Call checkbox is checked. A record-triggered Flow can run when a Contact is created or updated, check whether Do_Not_Call is true, and then update the triggering Contact record by setting the Phone field to blank. Salesforce Flow supports updating records, including directly updating the record that triggered the flow.
B . Validation rule is incorrect because it can block a save but cannot delete or clear the Phone field automatically.
C . Quick action is manual, not automatic.
A . If-then rule is not the best current Salesforce automation tool for this requirement.
問題 #103
The Director of Customer Service wants to receive a notification when a case stays in the New status for more than four business hours.
Which two automation processes should be used to accomplish this?
答案：A,C
解題說明：
The requirement is time-based (Case in New status > 4 business hours) and requires a notification.
Escalation Rules can monitor case age and trigger escalation or notifications after a specified period.
Flow Builder (Scheduled Path or Scheduled Trigger Flow) can be used to evaluate business hours and send alerts.
Why B (Escalation Rules) is correct:Exact Extract:"Escalation rules automatically escalate cases when they meet certain criteria, such as the age of the case, and can notify users or change ownership." - Salesforce Help | Case Escalation RulesEscalation rules are ideal for service teams and time-based escalation scenarios.
Why B (Escalation Rules) is correct:Exact Extract:"Escalation rules automatically escalate cases when they meet certain criteria, such as the age of the case, and can notify users or change ownership." - Salesforce Help | Case Escalation RulesEscalation rules are ideal for service teams and time-based escalation scenarios.
Why D (Flow Builder) is correct:Exact Extract:"Use scheduled paths in record-triggered flows to perform actions after a certain amount of time has passed since the record was created or updated." - Salesforce Help | Scheduled Paths in Flow BuilderA Scheduled Path in a record-triggered flow can evaluate the Case's age in hours and send an email alert if the Status remains "New." Why D (Flow Builder) is correct:Exact Extract:"Use scheduled paths in record-triggered flows to perform actions after a certain amount of time has passed since the record was created or updated." - Salesforce Help | Scheduled Paths in Flow BuilderA Scheduled Path in a record-triggered flow can evaluate the Case's age in hours and send an email alert if the Status remains "New." Why not A:Validation Rules prevent saving invalid data but cannot evaluate elapsed time.
Why not C:Scheduled Apex would work technically but is a code-based solution; declarative automation (Flow or Escalation) is preferred for App Builder certification.
Reference:
Salesforce Help | Case Escalation Rules
Salesforce Help | Scheduled Paths in Flow Builder
Salesforce Platform App Builder Exam Guide | Business Logic and Process Automation
問題 #104
An app builder at Northern Trad Outfitters created a sandbox template for Accounts, Projects, and Project Milestones to reconfigure some flows for the project management app.
Which type of testing environment should the app builder create?
答案：B
解題說明：
Partial Copy is the type of testing environment that the app builder should create to use a sandbox template for Accounts, Projects, and Project Milestones. According to the Salesforce documentation, "Partial Copy sandboxes copy your production org's configuration (metadata) and some of your production org's data as defined by a sandbox template." Developer, Developer Pro, and Scratch Org are not types of testing environments that support sandbox templates.
問題 #105
Managers at Universal Containers want a quick way to create additional accounts to form a hierarchy from a Parent Account record. They want To auto-populate five fields based on the parent to make it easier for users to create the child accounts quickly. What should the app builder recommend?
答案：D
解題說明：
The correct answer is D.
Managers need to create child Accounts directly from a parent Account and auto-populate fields from that parent record. This is an object-specific custom action use case. Salesforce Trailhead states that object-specific actions can create records that have automatic relationships to other records and provide a streamlined experience across desktop and mobile. Salesforce also documents that predefined field values can be used with quick actions to set field values automatically, improving consistency and speed.
A . Global Quick Action is not ideal because it does not run in the specific parent Account context. B. Path does not create child records. C. Custom link is not the recommended Lightning approach for creating related records with predefined values.
問題 #106
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Plat-Admn-202考試心得: https://www.kaoguti.com/Plat-Admn-202_exam-pdf.html
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