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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Know the purpose and key terms of 15 ITIL practices	- Service Level Management - Service Desk - Deployment Management - Information Security Management - Release Management - Supplier Management - IT Asset Management - Problem Management - Service Request Management - Monitoring and Event Management - Service Configuration Management - Relationship Management - Continual Improvement - Change Control - Incident Management
Understand the purpose and components of the ITIL service value system	- Governance - Practices - Continual Improvement - Guiding Principles - Service Value Chain
Understand the four dimensions of service management	- Value Streams and Processes - Partners and Suppliers - Organizations and People - Information and Technology
Understand the activities of the service value chain	- Design & Transition - Plan - Deliver & Support - Improve - Obtain/Build - Engage
Understand how the ITIL guiding principles can help an organization adopt and adapt service management	- Focus on value - Keep it simple and practical - Optimize and automate - Progress iteratively with feedback - Start where you are - Think and work holistically - Collaborate and promote visibility
Understand the key concepts of service management	- Recall the definition of service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of creating value with services

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EXIN ITIL 4 Foundation Sample Questions (Q205-Q210):

NEW QUESTION # 205
Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?

A. Design controls and metrics first, then remove those not adding value
B. Design controls and metrics and add them individually until all are implemented
C. Only add controls and metrics that are required for compliance
D. Only add controls and metrics when they are needed

Answer: A

NEW QUESTION # 206
Who is responsible for defining metrics for change management?

A. The change management process owner
B. The service owner
C. The change advisory board (CAB)
D. The continual service improvement manager

Answer: A

NEW QUESTION # 207
Which practice provides users with a way to get various requests arranged, explained and coordinated?

A. Relationship management
B. Service level management
C. Continual improvement
D. Service desk

Answer: D

NEW QUESTION # 208
A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

A. Re-use nothing from the current state
B. Understand that fast does not mean incomplete
C. Adopt a practice which is easy to follow
D. Communicate so that the audience will hear

Answer: C

Explanation:
This principle emphasizes the importance of simplicity in processes and practices, ensuring they are practical and easy to implement.

NEW QUESTION # 209
What type of charge is often used for resolving incidents or implementing security patches?

A. Standard change
B. Emergency change
C. Normal change
D. Change model

Answer: B

NEW QUESTION # 210
......

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