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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionObjectives
Topic 1: ITIL practices in high-velocity environments- Service management practices
  • 1. Deployment management
    • 2. Incident management
      • 3. Change enablement
        Topic 2: Digital Product Lifecycle- Release and operations
        • 1. Continuous delivery and deployment
          • 2. Resilient operations
            - Design and development
            • 1. Agile and Lean delivery practices
              • 2. DevOps integration
                Topic 3: High-velocity IT practices and techniques- Resilient and secure systems
                • 1. Risk management
                  • 2. Security by design
                    - Automation and advanced technology
                    • 1. Cloud computing and automation
                      • 2. AI and machine learning support
                        Topic 4: High-velocity IT Concepts- ITIL guiding principles in high-velocity environments
                        • 1. Progress iteratively with feedback
                          • 2. Focus on value
                            • 3. Start where you are
                              - High-velocity nature of digital enterprises
                              • 1. Digital transformation drivers
                                • 2. Digital organization characteristics

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                                  Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q28-Q33):

                                  NEW QUESTION # 28
                                  How can an organization facilitate positive outcomes and experiences throughout the customer journey?

                                  Answer: B


                                  NEW QUESTION # 29
                                  Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

                                  Answer: A


                                  NEW QUESTION # 30
                                  A service provider has recently released an upgrade to its payroll service. The service provider had told the customer that the upgrade would include functionality to copy information from various other HR systems, to reduce the amount of manual data entry. However, this statement was not documented at the time and the proposed functionality was not included in design then. Which practice includes activities which could have helped to avoid this situation?

                                  Answer:

                                  Explanation:
                                  Business analysis


                                  NEW QUESTION # 31
                                  A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
                                  Which practice has activities to help protect the organization from these errors?

                                  Answer: D

                                  Explanation:
                                  In HVIT, organizations move quickly, but they must also learn rapidly from live failures and reduce the likelihood of recurrence. Problem management is the practice most directly concerned with identifying underlying causes of incidents and managing known errors and workarounds. That makes it the best answer when live errors are occurring and the organization needs protection from repeated impact.
                                  Deployment management focuses on moving new or changed components into live environments, but it does not primarily address root cause analysis of recurring live issues. Business analysis helps clarify needs and requirements, which is useful earlier in the lifecycle, but not as the main control once live errors are already happening. Service continuity management is about preparedness for major disruptions and recovery scenarios, not routine or recurring product errors.
                                  ITIL practice guidance describes problem management as reducing the likelihood and impact of incidents by identifying actual and potential causes and managing workarounds and known errors . That is why D is the best fit.
                                  =========


                                  NEW QUESTION # 32
                                  Which is intended to help an organization adopt and adapt ITIL guidance?

                                  Answer: D


                                  NEW QUESTION # 33
                                  ......

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