Free PDF 2026 Peoplecert ITIL-4-HVIT: Updated ITIL 4 Specialist: High-Velocity IT Exam Labs

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Enabling Co-Created Value8%- Relationship management, service design, service desk practices
Topic 2: Guiding Principles and Foundational Concepts for Velocity20%- Service-dominant logic, design thinking, complexity thinking
- Ethics, safety culture, lean culture, Toyota Kata
- Lean, agile, resilient, and continuous principles
Topic 3: High-Velocity IT Concepts and Digital Enterprise25%- Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle
- Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance
- Core terms: High-velocity IT, digital organization, digital transformation, digital technology
Topic 4: Enabling Fast Development15%- Automation, cloud-native practices, and rapid deployment
- Agile, DevOps, and continuous integration/delivery practices
Topic 5: Enabling Valuable Investments15%- Strategic alignment, portfolio management, business case development
- Prioritization and value assessment practices
Topic 6: Enabling Resilient Operations10%- Problem management, service continuity, infrastructure and platform management
- Capacity and performance management, monitoring and event management
Topic 7: Enabling Assured Conformance7%- Information security management, risk management, compliance

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q39-Q44):

NEW QUESTION # 39
A development team has too much work in progress. Features are started quickly, but many remain unfinished for long periods, causing delays and confusion.
Which technique would BEST help the team improve flow?

Answer: D

Explanation:
Kanban is specifically designed to improve flow by visualizing work, limiting work in progress, and helping teams identify bottlenecks. In this scenario, the problem is not lack of effort but poor flow discipline. Too much simultaneous work causes delay, context switching, and reduced throughput.


NEW QUESTION # 40
When reviewing a recent project, the project manager asked questions about what outcomes were wanted, and how these were prioritized compared to other alternatives.
Which high-velocity IT objective were they assessing?

Answer: D

Explanation:
Valuable investments focus on ensuring that work is aligned with desired business outcomes and that priorities are based on the value delivered compared to other options. By asking what outcomes are wanted and how they are prioritized against alternatives, the project manager is assessing whether the investment decisions are delivering maximum value in line with organizational objectives.


NEW QUESTION # 41
Which TWO are characteristics of the service value system within a digital operating model?
1. There are dedicated value streams for each product
2. High performance value co-creation is a part of the culture
3. The service consumer owns the service provider resources
4. A narrow band of visibility is part of the service's design

Answer: B

Explanation:
The service value system in a digital operating model emphasizes collaboration, shared responsibility, and value co-creation between service providers and consumers. A key characteristic is fostering a culture of high performance where value is jointly created rather than delivered in isolation. It also reflects closer alignment and integration between providers and consumers, supporting shared accountability for outcomes rather than strict ownership boundaries.


NEW QUESTION # 42
An organization releases a new feature to five percent of its users first, monitors service behaviour and user feedback, and only then extends the release to all users.
Which type of deployment approach is this?

Answer: D

Explanation:
A canary release exposes a change to a small subset of users or infrastructure before full rollout.
This limits the blast radius of any defect, provides live feedback on real usage, and allows rapid rollback, supporting both fast development and resilient operations.


NEW QUESTION # 43
A service provider has engaged with a new service consumer who requires a mobile app to be developed so that they can exploit new markets. The service provider has appointed product owners to ensure that investments in new digital products are property justified.
How can the 'relationship management' practice help the product owners to achieve this objective?

Answer: B

Explanation:
The relationship management practice focuses on establishing and maintaining strong connections with stakeholders to ensure mutual understanding of needs, expectations, and priorities. By identifying and actively involving service consumer stakeholders, product owners can better understand business priorities for the mobile app, ensuring investments are properly justified and aligned with what delivers the most value to the consumer.


NEW QUESTION # 44
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