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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Work Order Management25%- Manage work orders lifecycle
  • 1. Create and manage work orders
    • 2. Manage incidents and service tasks
      Configure Dynamics 365 Field Service20%- Configure Field Service settings
      • 1. Set up Field Service parameters
        • 2. Configure organizational units and resources
          Field Service Mobile and Customer Experience20%- Mobile app configuration
          • 1. Enable offline capabilities
            • 2. Configure Field Service mobile app
              - Customer engagement
              • 1. Customer communication workflows
                • 2. Service feedback management
                  Manage Inventory and Assets15%- Inventory management
                  • 1. Manage products and stock
                    • 2. Track customer assets
                      Schedule and Dispatch Work20%- Resource scheduling
                      • 1. Optimize scheduling and routing
                        • 2. Use schedule board

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q85-Q90):

                          NEW QUESTION # 85
                          During requirement and design discussions, Litware. Inc. Subject Matter Experts (SMEs) discuss a specific scenario.
                          A customer purchases an HVAC system along with a 1-year service contract and a 3-year extended warranty. After 9 months, the system shuts down and the customer cannot get it started back up. The customer calls into Litware, Inc. to inform them the system is down and he needs a service technician to come out to fix the unit.
                          The SMEs want to know which functionality within Dynamics 365 Field Service can handle the scenario.
                          Which configuration steps should you take in each of the categories listed? To answer, drag the appropriate configuration to the correct category in the answer are a. Each element may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
                          NOTE: Each correct match is worth one point.

                          Answer:

                          Explanation:


                          NEW QUESTION # 86
                          You are a Dynamics 365 for Field Service scheduling coordinator.
                          When you select the Book button on a work order, TechnicianA never shows up as available.
                          You need to update the system to see TechnicianA's availability.
                          What should you do?

                          Answer: D

                          Explanation:
                          Explanation/Reference:
                          References:
                          https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable- resources


                          NEW QUESTION # 87
                          There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMA receipt.
                          Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag RMA Approval or RMA Receipts to the appropriate steps. RMA Approval and RMA Receipts may be used once, more than once, or not at an. You may need to drag the split bar between panes or scroll to view the content.
                          NOTE: Each correct selection is worth one point.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 88
                          A dispatcher needs help managing work hours calendar for requirements.
                          You have the following requirements:
                          * Add the upcoming holiday calendar for upcoming requirements.
                          * Add one break time between the shift for 30 mins.
                          You need to select the correct areas in the image to configure the requirements.
                          Which two areas should you select? To answer, select the appropriate areas in the answer area.
                          NOTE: Each correct selection is worth one point.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 89
                          You need to make sure that only a specific set of resources are allowed to be scheduled to perform certain work orders. Which type should you select when you create a resource requirement preference?

                          Answer: A


                          NEW QUESTION # 90
                          ......

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