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| Section | Objectives |
|---|---|
| Topic 1: Student Lifecycle Management | - Recruitment and admissions processes
|
| Topic 2: Student Experience and Engagement | - Student portals and experience design
|
| Topic 3: Program and Academic Operations | - Course and program management
|
| Topic 4: Data Management and Integration | - Data architecture and integration patterns
|
| Topic 5: Reporting and Analytics | - Education Cloud reporting capabilities
|
| Topic 6: Security and Access Control | - Role-based access and permissions
|
| Topic 7: Education Cloud Fundamentals | - Salesforce Education Cloud architecture overview
|
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NEW QUESTION # 40
A college has a standard Salesforce environment and wants to use Student Success Hub for its undergraduate advising.
What is required to use Student Success Hub?
Answer: A
Explanation:
Education Data Architecture (EDA) is required to use Student Success Hub for the college's undergraduate advising. EDA is a product that provides a flexible and scalable data architecture for higher education institutions to manage their student lifecycle. EDA provides objects and features such as Accounts, Contacts, Relationships, Affiliations, Attributes, or Course Connections. Student Success Hub is a solution that extends EDA to meet the needs of student services and support. Student Success Hub provides features such as Early Alerts, Success Plans, Pathways, and Advising Events. Student Success Hub requires EDA to be installed and configured in the Salesforce environment before installing Student Success Hub. A Customer Community license, Pathways, or Field Service are not required to use Student Success Hub for the college's undergraduate advising. Reference:
https://www.salesforce.org/products/education-cloud/overview/
https://www.salesforce.org/products/student-success-hub/overview/
NEW QUESTION # 41
The Undergraduate Admissions office needs to track new students and their current course of study.
Which Education Data Architecture (EDA) object should the consultant use to meet the requirement?
Answer: A
Explanation:
Program Enrollment is an EDA object that tracks the enrollment of a student in a specific program or course of study. It can store information such as the program name, start and end dates, status, and credits earned. The consultant should use this object to meet the requirement of tracking new students and their current course of study for the Undergraduate Admissions office. Reference: [Salesforce Education Cloud Academy: Consultant Fundamentals], [EDA Data Model]
NEW QUESTION # 42
A Recruitment department wants to centralize its recruitment efforts and application operations, and engage with students through social channels like WhatsApp.
Which solution set should the consultant recommend?
Answer: A
Explanation:
Centralizing Recruitment Efforts: Service Cloud provides a robust platform for managing and automating recruitment processes, including case management, communication tracking, and applicant management.
Digital Engagement: The Digital Engagement add-on for Service Cloud enables institutions to engage with students through various social channels, including WhatsApp, SMS, and more.
Solution Set Benefits:
Service Cloud: Offers tools for managing and automating recruitment processes, tracking applicant progress, and maintaining communication logs.
Digital Engagement: Facilitates multi-channel communication, allowing recruitment teams to interact with students on their preferred platforms like WhatsApp.
Implementation Steps:
Enable Service Cloud: Ensure Service Cloud is enabled in the org.
Set Up Digital Engagement:
Navigate to Setup and enable Digital Engagement.
Configure channels such as WhatsApp, SMS, etc., by following the setup wizards and integrating them with the existing Service Cloud setup.
Customize to Fit Recruitment Needs: Tailor the solution to meet specific recruitment workflows and requirements.
Training and Adoption: Provide training to the recruitment team on how to use the new tools and monitor adoption to ensure they leverage the system effectively.
Reference:
Salesforce Documentation: Service Cloud
Salesforce Documentation: Digital Engagement
NEW QUESTION # 43
A university Advancement office uses the Education data Architecture (EDA).
Which EDA functionality should the Advancement office use to track historical data for targeted outreach and donation opportunities?
Answer: A
Explanation:
Tracking Historical Data with EDA:
The Affiliation object in EDA is used to track historical data related to relationships between individuals and organizations (such as alumni and the university).
Using Affiliations for Targeted Outreach:
Create Affiliations: Set up affiliations for alumni to capture historical data such as past donations, engagement activities, and more.
Targeted Outreach: Use the data from affiliations to segment alumni for targeted outreach and donation opportunities.
Implementation Steps:
Configure Affiliations: Ensure that the Affiliation object is configured correctly to capture the necessary historical data.
Data Entry: Enter historical data into the Affiliation records.
Reporting and Analysis: Create reports and dashboards to analyze affiliation data and identify potential outreach opportunities.
Reference:
Salesforce EDA Documentation: Affiliations
NEW QUESTION # 44
How should a consultant document risk for a customer in an Education
Cloud implementation?
Answer: A
Explanation:
The consultant should document risk for a customer in an Education Cloud implementation by maintaining a project health dashboard. A project health dashboard is a tool that provides a visual representation of the status and progress of a project, such as key milestones, deliverables, issues, or risks. A project health dashboard can help the consultant document risk for a customer in an Education Cloud implementation by identifying and tracking potential threats or challenges that may affect the project scope, timeline, budget, or quality, and providing mitigation strategies or contingency plans. Configuring an Early Alert, recommending a Center of Excellence, or sharing Salesforce resources with the customer are not ways to document risk for a customer in an Education Cloud implementation. Reference:
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
https://trailhead.salesforce.com/en/content/learn/modules/project-management-basics/project-management-basics-monitor
NEW QUESTION # 45
......
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