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| Section | Weight | Objectives |
|---|---|---|
| Health Cloud Analytics and Reporting | 15% | - Implement clinical analytics - Utilize Health Cloud for operational insights - Configure Health Cloud reports and dashboards |
| Clinical Data Model and Interoperability | 20% | - Configure clinical objects and relationships - Explain interoperability and FHIR integration - Understand the clinical data model |
| Provider Relationship Management | 15% | - Configure provider network management - Implement provider search and matching - Manage referral management |
| Health Cloud Basics and Administration | 20% | - Explain the capabilities of Health Cloud - Manage Health Cloud permissions and sharing - Configure Health Cloud settings and custom metadata |
| Patient Engagement and Clinical Operations | 30% | - Configure patient timelines and milestones - Configure patient management workflows - Manage clinical encounters and assessments - Implement care plans and care teams |
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NEW QUESTION # 107
Which two actions should be completed by health cloud admin in order to leverage the health cloud utilization management capabilities?
Answer: A,C
Explanation:
Reference and details below.
NEW QUESTION # 108
A pharma company runs personalized medicine programs and needs the ability to coordinate various steps involved in the process, like apheresis and infusion.
Which Health Cloud capability should help the company with this program?
Answer: B
Explanation:
Step-by-Step
Advanced Therapy Management (ATM):
For personalized medicine programs, such as those involving apheresis and infusion, Salesforce Health Cloud offers Advanced Therapy Management (ATM), specifically designed for complex therapy coordination.
Exact Extract:
"Advanced Therapy Management supports cell and gene therapy processes by coordinating multiple steps such as collection, manufacturing, apheresis, and infusion." Reference:
Why Not Other Options?
Integrated Care Management: Focuses on traditional care plans and care team coordination, not advanced therapies.
Intelligent Document Automation/Intelligent Sales: Not related to therapy process coordination.
Conclusion:
Advanced Therapy Management is the correct Health Cloud capability for coordinating personalized medicine program steps.
NEW QUESTION # 109
A hospital system wants to track patient relationships to its cardiologist, primary care physician, and oncologist. Which object should a consultant recommend to implement?
Answer: C
Explanation:
In Salesforce Health Cloud, to track a patient's relationships with multiple healthcare providers such as a cardiologist, primary care physician, and oncologist, the Patient Provider Relationship object is the appropriate choice.
Understanding the Patient Provider Relationship Object:
* Purpose:
* The Patient Provider Relationship object is designed to represent and manage the associations between patients (contacts) and their healthcare providers (practitioners).
* It facilitates the documentation of various roles that providers play in a patient's care, enabling a comprehensive view of the patient's healthcare network.
* Functionality:
* This object allows healthcare organizations to record and monitor the specific relationships between patients and providers, including details such as the type of care provided, duration of the relationship, and any relevant notes.
* By utilizing this object, organizations can ensure accurate and up-to-date records of all healthcare professionals involved in a patient's care, supporting coordinated and efficient care delivery.
Implementing Patient Provider Relationships:
* Configuration Steps:
* Define Relationship Types:
* Customize the relationship types to reflect various provider roles, such as cardiologist, primary care physician, and oncologist.
* Establish Relationships:
* For each patient, create records in the Patient Provider Relationship object to link them with their respective providers, specifying the role and any pertinent details.
* Maintain and Update Records:
* Regularly update these relationships to reflect any changes in the patient's care team, ensuring that the information remains current and accurate.
By leveraging the Patient Provider Relationship object, healthcare organizations can effectively manage and visualize the network of providers associated with each patient, enhancing care coordination and patient outcomes.
References:
Provider Relationship Management | Salesforce Health Cloud Developer Guide Track Complex Household Roles and Relationships in Health Cloud
NEW QUESTION # 110
A provider system wants to leverage Health Cloud to enable its care providers to conduct video visits with their patients to discuss socioeconomic factors that impact their care.
Which capability should a consultant recommend for this use case?
Answer: A
Explanation:
The Virtual Care capability in Salesforce Health Cloud enables care providers to conduct video consultations with patients. This functionality is specifically designed to facilitate telemedicine appointments, including addressing social determinants of health (SDOH) that may impact patient care.
Key Features of Virtual Care:
* Video Visits: Supports secure and HIPAA-compliant video calls between providers and patients.
* Integration with Care Plans: Allows discussions of SDOH within the context of the patient's care plan, promoting holistic care.
* Scheduling and Notifications: Integrates with scheduling systems to set up and notify patients of video appointments.
Why Other Options Are Incorrect:
* Intelligent Appointment Management: Focuses on optimizing in-person appointment scheduling rather than telehealth services.
* Telehealth: While closely related, the specific Salesforce Health Cloud term for video consultations is
"Virtual Care."
* Integrated Care Management: Manages care plans and tasks but does not directly address video consultations.
References:
Virtual Care Overview
NEW QUESTION # 111
A consultant is working with an insurance provider to set up prior authorizations in Health Cloud. The provider requires a display of preauthorization outcomes from its external system which manages the end-to-end prior authorization process.
Which solution is appropriate to meet this use case?
Answer: C
Explanation:
In Salesforce Health Cloud, when dealing with prior authorizations, the correct data model objects are:
Service Preauth → Represents the overall prior authorization request (at the header level).
Preauth Detail → Captures the individual service line items or outcomes associated with the prior authorization.
This structure allows Health Cloud to integrate with an external utilization management system that handles the full prior authorization process. The Service Preauth object acts as the container for the request, while Preauth Detail records capture outcomes, decisions, and details returned from the external system.
This is exactly suited to the requirement:
"The provider requires a display of preauthorization outcomes from its external system which manages the end-to-end prior authorization process." Why not the others?
A . Plan Benefit and Plan Benefit Item - These are used to model insurance plan coverage and benefits, not authorization workflows.
B . Care Preauth and Care Preauth Item - These are older, deprecated objects in favor of the Service Preauth data model.
D . Care Request and Care Request Item - These are used to track referrals and service requests (e.g., a doctor requesting lab work), but not prior authorization outcomes.
Salesforce Health Cloud Reference:
* Salesforce Health Cloud Developer Guide - Utilization Management Data Model:
"The Service Preauth object represents the prior authorization request and its details. The Preauth Detail object contains service line items and outcomes for the prior authorization request." Salesforce Help: Utilization Management Data Model Salesforce Health Cloud Implementation Guide - Prior Authorizations
NEW QUESTION # 112
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