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Salesforce Service-Cloud-Consultant Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Certified Service Cloud Consultant
Exam Number:	Service-Cloud-Consultant
Real Exam Qty:	65
Related Certifications:	Salesforce Certified Administrator
Available Languages:	English
Exam Price:	USD 200
Exam Duration:	105 minutes
Passing Score:	67%
Exam Format:	Multiple-select, Multiple-choice
Sample Questions:	Salesforce Service-Cloud-Consultant Sample Questions
Exam Way:	Online (proctored) or Onsite (at a testing center)
Pre Condition:	Salesforce Certified Administrator credential is required
Official Syllabus URL:	https://trailhead.salesforce.com/en/credentials/servicecloudconsultant

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Salesforce Certified Service Cloud Consultant certification is a highly sought-after credential in the IT industry. It validates the skills and knowledge of professionals who work with Service Cloud solutions, and it demonstrates their ability to design, implement, and manage complex service cloud implementations. Salesforce Certified Service cloud consultant certification is recognized globally, and it is a testament to an individual's expertise in the field.

Salesforce Certified Service cloud consultant Sample Questions (Q39-Q44):

NEW QUESTION # 39
A customer has a detailed question about product functionality. The customer would like access to expert customer subject-matter experts, and real-time access to company IT support experts. Which features will best help the customer? Choose 2 answers.

A. Communities
B. Salesforce Chat
C. Public groups
D. Mass email

Answer: A,B

NEW QUESTION # 40
A support agent has a detailed question about product functionality. The agent needs to access a real-time response from internal subject matter experts. Which feature will help the support agent send this question to the right group of people?

A. Public Groups
B. Escalation Rules
C. Mass Email
D. Chatter Groups

Answer: D

NEW QUESTION # 41
Universal Containers is implementing a CTI solution for its inbound service and support contact center.
Currently, the company handles only existing customers with support issues. The contact center manager has been tasked with improving sales for the premier support offering. What key metrics can be expected to improve following the CTI implementation? (Choose 2)

A. First call resolution
B. Average handle time
C. Average days to close
D. Abandon rate

Answer: A,D

NEW QUESTION # 42
A company is planning for the migration of an existing knowledge base into Salesforce Knowledge. Which set of factors should be considered in selecting which articles to migrate?

A. Original creation date and average rating of articles
B. Original creation date and total number of article views
C. Last modified date and frequent search terms
D. Last modified date and number of recent article views

Answer: D

NEW QUESTION # 43
A consultant is working on a Service Cloud implementation with a fixed budget and timeline. The analysis phase of the project has just been completed. Additional requirements were discovered that will result in the project exceeding timeline and budget constraints. What is the first step the consultant should take to address the issue?

A. Adjust the project scope to accommodate new requirements and continue with the original project schedule
B. Adjust the dates in the project plan to account for the additional requirements and communicate the new timeline.
C. Document the requirements gap and communicate development options to the project team
D. Add development resources to the project team to build out the additional requirements.

Answer: C

NEW QUESTION # 44
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