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| Section | Objectives |
|---|---|
| Topic 1: Understand High-Velocity IT Concepts | - Digital organization - Digital technology - Digital transformation - High-velocity IT - Digital products - IT transformation |
| Topic 2: Digital Product Lifecycle | - ITIL operating model - Digital product lifecycle - Value streams - Service value creation |
| Topic 3: Contribute to Value with Digital Products | - Assured conformance - Valuable investments - Fast development - Resilient operations - Co-created value |
| Topic 4: Guiding Principles for High-Velocity IT | - Lean practices - DevOps culture - Application of ITIL guiding principles - Agile methods - Continuous improvement |
| Topic 5: High-Velocity IT Techniques and Practices | - Automation - Cloud computing - Security and risk management - Testing and validation - Architecture and design |
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NEW QUESTION # 84
A product team releases new functionality to customers every week. Although customers like the frequent updates, the organization has recently failed an internal audit because several changes could not be traced back to approved requirements and test evidence.
Which high-velocity IT objective is MOST in need of improvement?
Answer: D
Explanation:
This scenario shows that the organization is already achieving speed, because it releases weekly and customers appreciate the updates. However, it is failing to maintain the control, traceability, and evidence needed to satisfy governance and audit requirements. That directly points to assured conformance.
In HVIT, assured conformance means that the organization can move quickly while still meeting obligations for governance, compliance, security, quality, and risk control. The problem is not mainly about value, speed, or collaboration with customers. It is about the inability to demonstrate that work was properly governed and validated.
NEW QUESTION # 85
From the perspective of the service provider, which statement about the digital product lifecycle is CORRECT?
Answer: A
Explanation:
From the service provider's perspective, the digital product lifecycle begins with researching and developing the offering, as this is when the provider initiates creating value. It does not depend on when consumers are onboarded or when engagements are terminated.
NEW QUESTION # 86
An organization has recently acquired another company with its own service management teams.
The organization wants to ensure healthy relationships between employees and the opportunity for everyone to contribute to value co-creation.
What should the organization do NEXT?
Answer: C
Explanation:
When two organizations are integrated, relationship health and effective value co-creation depend on understanding the people involved, their roles, expectations, and potential conflicts.
Stakeholder analysis is the appropriate next step because it identifies all relevant groups, their interests, influence, and possible areas of friction. This creates the foundation for aligning collaboration and ensuring inclusive participation in value creation.
NEW QUESTION # 87
An organization uses digital technology to support its rapidly-changing business environment.
Software-defined Infrastructure is widely used, and the team managing the infrastructure struggles to keep up with daily operational activities.
Which technique would MOST help to resolve this situation?
Answer: C
Explanation:
AIOps applies machine learning and analytics to automate and enhance IT operations. In a highly dynamic, software-defined infrastructure environment, it helps the team cope with rapidly changing operational demands by detecting patterns, correlating events, and enabling automated responses. This reduces manual effort and improves the ability to manage high volumes of daily operational activity effectively.
NEW QUESTION # 88
An organization has recently completed an urgent website upgrade because of customer complaints about response times. Customers are not happy with the upgrade because the new response times are not as fast as they expected they would be.
How should the 'business analysis' practice be utilized to prevent this situation from happening again?
Answer: D
Explanation:
The business analysis practice focuses on understanding stakeholder needs, expectations, and context before solutions are defined or delivered. By systematically gathering and analysing information from customers and other stakeholders, the organization can ensure that requirements such as acceptable response times are clearly understood and accurately reflected in the solution design, preventing mismatches between delivered outcomes and customer expectations.
NEW QUESTION # 89
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