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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Digital Customer Service (DCS)	20%	- Authentication, profiles and security - DCS architecture and deployment - Themes, templates and page customization
Topic 2: Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - Application Composer and extensions - OTBI reporting and integration basics
Topic 3: Fusion Service Overview and Setup	15%	- Service configuration basics - Security model, roles and access control - Functional Setup Manager (FSM) usage
Topic 4: Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Topic 5: Omnichannel Communications	15%	- Work routing and queue setup - Email, chat and CTI configuration - Media toolbar and agent notifications
Topic 6: Service Request Management	25%	- SR categories, assignment rules and routing - SR creation, lifecycle and processing - Service catalog and entitlements - Milestones and action plans

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q47-Q52):

NEW QUESTION # 47
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Verify that Root Catalog is selected on the product groups.
B. Verify that Eligible for Service is selected on the product item.
C. Validate that the product item is active and published.
D. Validate that Allow Duplicate is selected on the product item.

Answer: C

NEW QUESTION # 48
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. not be able to preview your application before you publish it
B. be required to create all of your own components for the display of Engagement Cloud objects
C. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
D. have to contact Oracle Support for the permission to deploy your custom DCS application

Answer: B

NEW QUESTION # 49
Which three subobject functions are included in the REST API for Service Requests (SRs)?

A. Delete message
B. Update SR reference
C. Update resource manager
D. Delete activity
E. Update resource member

Answer: B,D,E

NEW QUESTION # 50
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select Create Category > Create Top-Level Category.
B. Select Service Catalog in Functional Areas.
C. Select Create Category > Create Child Category.
D. Check the Active flag.
E. Complete Category Name.
F. Select Status = "Active".
G. Select the task Manage Service Request Categories.

Answer: A,C,F,G

NEW QUESTION # 51
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
B. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
C. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.
D. Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.

Answer: C

NEW QUESTION # 52
......

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