Salesforce-Communications-Cloud試験の準備方法｜最新のSalesforce-Communications-Cloud専門知識訓練試験｜正確的なSalesforce Communications Cloud Accredited Professional (AP) Exam試験合格攻略

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Delivery	16%	- Execute data migration plans - Align architecture and order components - Distinguish out-of-the-box vs custom functionality - Validate solution implementation against design
Topic 2: Discovery	24%	- Align requirements to native features or external solutions - Map business processes, personas and requirements - Define KPIs based on business goals and budget - Select appropriate Communications Cloud products - Assess customer IT ecosystem against architectural principles - Evaluate data volume and platform constraints
Topic 3: Planning and Design	60%	- Design scalable product catalog models - Develop data migration strategies - Design asset management and MACD workflows - Decompose commercial products for implementation - Create quoting and order capture processes - Prioritize and size user stories - Design order fulfillment orchestration flows

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Salesforce Communications Cloud Accredited Professional (AP) Exam 認定 Salesforce-Communications-Cloud 試験問題 (Q34-Q39):

質問 # 34
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A. Leverage the CPQ cart for all cases minimize the implementation effort
B. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
C. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
D. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.

正解：C

質問 # 35
Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A. User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
B. User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
C. User, Person Account, Billing Account, Service Account, Contacts, Assets.
D. Users, Consumer Account, Billing Account, Service Account, Contacts, Assets

正解：A

質問 # 36
An ABC telecom customer requested a change to their existing services which resulted in new set of assets.
At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A. Subscription
B. Service Entitlement
C. Service Account
D. Contract Line Item

正解：A

解説：
To manage the lifecycle of assets over time, including changes to services and contracts, the Subscription object (D) in Salesforce Communications Cloud is most appropriate. This object tracks the customer ' s subscribed services, including any changes or modifications, providing a comprehensive view of the asset lifecycle.References:Salesforce Communications Cloud documentation on the Subscription object and asset lifecycle management.

質問 # 37
ABC cloud is using communication cloud's order Management for the provision and activations of service.
As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.

A. Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record
B. Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record
C. Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.
D. Configure GET ERP order callout task straight after the callout task that create an order in ERP.
Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record

正解：B

解説：
To save ERP order identifiers back to the Salesforce Order record, configuring a Response DataRaptor bundle to process the create response from the ERP and save the returned ERP order identifier to the Salesforce Industries Order (SFI order) record is a streamlined approach. This leverages Salesforce Industries ' out-of-the- box capabilities for data transformation and integration, facilitating efficient and reliable data capture from external systems.References:Salesforce Industries documentation on DataRaptor and integration patterns.

質問 # 38
ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A. Mobile subscription Management
B. Digital commerce
C. Assets based ordering
D. Enterprise Sales Management

正解：B

解説：
To offer a self-service portal for B2C customers to browse and order from the product catalog, Salesforce Industries ' Digital Commerce solution is the most suitable (D). This solution is designed to enable customer- facing digital experiences, allowing customers to explore products, configure offerings, and place orders directly through an online portal.References:Salesforce Industries Digital Commerce documentation and best practices for self-service portals.

質問 # 39
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P.S. JpshikenがGoogle Driveで共有している無料かつ新しいSalesforce-Communications-Cloudダンプ：https://drive.google.com/open?id=1k_zJJ4OvjwSE6hisLrm2zRVzrdz0zQ0D