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Pegasystems PEGACPSSA25V1 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Data and Integration	20%	- Integration concepts 1. System of record concepts 2. External system integration patterns - Data management 1. Data transforms 2. Data pages
Topic 2: DevOps and Insights	10%	- Deployment 1. CI/CD concepts 2. Application versioning - Monitoring and reporting 1. Dashboards and insights 2. Testing strategies
Topic 3: Security	10%	- Access control 1. Role-based access control (RBAC) 2. Attribute-based access control (ABAC) - Application security 1. Secure data handling 2. Access groups and roles
Topic 4: Application Development	30%	- Debugging and performance basics 1. Application debugging techniques 2. Performance tuning fundamentals - Enterprise class structure and modular design 1. Situational Layer Cake and reuse concepts 2. Define class hierarchy structure - Application creation 1. New Application wizard usage - Rule management and application configuration 1. Rule availability and ruleset usage 2. Rule resolution process
Topic 5: User Experience	10%	- UI configuration 1. Views and forms 2. Conditional UI behavior - Channels and portals 1. Theme and localization 2. Persona-based design
Topic 6: Case Management	25%	- Routing and assignments 1. Business logic routing 2. Work queues and work groups - Case lifecycle design 1. Case statuses 2. Stages and steps - SLAs and approvals 1. Goals, deadlines, urgency 2. Approval processes and authority matrix

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Pegasystems Certified Pega Senior System Architect 25 Sample Questions (Q240-Q245):

NEW QUESTION # 240
Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
- The customer service agent may request additional information from the customer.
- The merchant is notified and given 15 days to dispute the fraud claim.
- If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to their account.
How do you name the step where the agent investigates the claim for fraud?

A. Investigate Claim
B. Fraud Claim
C. Claim Investigation
D. Investigate Fraud

Answer: C

NEW QUESTION # 241
Your team is building an application for a contact center that handles a variety of customer requests. Business policies require that each customer interaction be conducted with the most appropriate next available Customer Service Representative (CSR).
What is the best way to implement this requirement?

A. Use a ToWorkGroup router and Pega's Get Next Work functionality
B. Use a To Work basket router and Pega's Get Next Work functionality
C. Use a To Leveled Group router and Pega's Get Next Work functionality
D. Use a ToWorklist router and Pega's Get Next Work functionality

Answer: B

NEW QUESTION # 242
Why is application versioning important?

A. Application versioning provides a means to organize applications by priority.
B. Application versioning preserves prior application versions.
C. Application versioning provides the ability to version data classes without impacting existing data classes.
D. Application versioning provides the ability to clone rules.

Answer: B

NEW QUESTION # 243
Which requirement do you satisfy with an Access When record?

A. Government regulations require that you explicitly block user access to personally identifiable information.
B. Accountants can edit a purchase request only if the case was created by a member of their assigned department.
C. Managers can perform an optional action to transfer a case to another workbasket, but users cannot.
D. Company policies require that you only allow managers to run reports on purchase requests.

Answer: B

NEW QUESTION # 244
In which order are rules and data instances applied for a service?
1. Service rule
2. Service Package
3. Service Activity
4. Mapping rule (from format received by the service to Clipboard structure)
5. Mapping rule (from Clipboard structure to format specified by service type)

A. 1, 2, 3, 4, 5
B. 1, 2, 4, 3, 5
C. 2, 1, 3, 4, 5
D. 2, 1, 4, 3, 5

Answer: D

NEW QUESTION # 245
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