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ServiceNow CIS-ITSM exam covers various topics, including incident management, problem management, change management, service catalog, request management, and knowledge management. Participants are tested on their ability to design and configure these processes in ServiceNow. In addition, the exam assesses their knowledge of ITIL best practices and how to apply them to ServiceNow ITSM solutions. Participants also need to demonstrate their ability to customize ServiceNow to meet the specific needs of their organization.

The CIS-ITSM Certification Exam is an industry-recognized credential that demonstrates proficiency in ServiceNow IT service management. CIS-ITSM exam covers a range of topics, including incident management, problem management, change management, service catalog management, and service level management, among others. CIS-ITSM exam is designed to test the candidate's knowledge and ability to apply ServiceNow IT service management best practices in a real-world environment.

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Free PDF 2026 ServiceNow CIS-ITSM: Certified Implementation Specialist - IT Service Management Latest Valid Exam Vce

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q122-Q127):

NEW QUESTION # 122
A company has a web page that needs to get Account record information, given its Salesforce record ID, from JavaScript on the page and then display it.
Which method of integration is optimal?

Answer: D


NEW QUESTION # 123
What is the next change state when the user clicks on "Implement" button in normal change form?

Answer: C


NEW QUESTION # 124
The itil user is permitted to read the CAB definitions.

Answer: A


NEW QUESTION # 125
Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?

Answer: C

Explanation:
The implementation requirement maps directly to B. Record Producers; therefore B is correct. Service Catalog and Request Management separate catalog design from request fulfillment. Catalog Items, Record Producers, Content Items, Order Guides, variables, user criteria, roles, Catalog Builder, flows, approvals, requested items, and catalog tasks each have a distinct purpose. Correct design keeps the user experience simple while reusing variables and fulfillment logic wherever possible. A Content Item is the catalog construct for presenting informational content or a link rather than requesting fulfillment. It can direct users to a Knowledge Article without creating a Request or fulfillment task. The remaining choices are not the best fit.
A). Catalog Items; C. Content Items; D. Execution Plans. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Service Catalog and Request Management; baseline configuration; roles and access; lifecycle and automation behavior.


NEW QUESTION # 126
In change management, which record should be modified to restrict when a change can move to a specific state?

Answer: D

Explanation:
Explanation
* Displayed through the Process Flow on Change Record
* Managed by state model Script Includes
* ChangeRequestStateModel* standard
------------- Important
Script Includes with SNC in the name
are read-only, baseline code
* ChangeRequestStateModel* normal
* ChangeRequestStateModel* emergency
Versions without SNC in the name extend SNC
versions and


NEW QUESTION # 127
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