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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 2	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 3	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 4	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 5	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q16-Q21):

NEW QUESTION # 16
A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.
Which is the BEST thing the service provider can do about this?

A. Focus on technical excellence to further improve services
B. Identify ways to improve service levels, and discuss the cost of these improvements with the customers
C. Analyze customer feedback to understand and address unmet expectations
D. Provide additional training to customers on using the service

Answer: B

NEW QUESTION # 17
Which is an example of planning for value co-creation?

A. Documenting user feedback in a service improvement register
B. Agreeing with a customer the service desk team's response times for each method of user contact
C. Defining KPIs for service quality that align with internal team objectives
D. Setting expectations with a vendor for service delivery

Answer: B

NEW QUESTION # 18
Which statement BEST describes the role of IT staff in risk management?

A. IT staff cannot be relied on to objectively identify potential risks in their work
B. When IT services fail because of unidentified risk, responsible staff must be held accountable
C. IT risk management is a specialized skill and should be performed only by specially trained staff
D. IT staff have a perspective of potential risks in their work, and are responsible for contributing to the effective management of risks

Answer: D

NEW QUESTION # 19
Which is CORRECT when considering a transformation to high-velocity IT?

A. It is acceptable to take risks which may lead to competitive advantage
B. The impact on the culture of the organization does not need to be considered
C. Risks can be minimized by making a significant change rather than incremental improvements
D. High-velocity IT focuses on using data to improve the performance of physical devices

Answer: A

NEW QUESTION # 20
Which is the BEST approach for a service consumer to use when they want to obtain services from a service provider?

A. Develop a list of needs focusing on what should be achieved
B. Ask the service provider to customize a solution to suit their requirements
C. Provide the service provider with a detailed list of requirements
D. Ensure that their detailed requirements are based on a previous legacy solution

Answer: A

NEW QUESTION # 21
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