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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 13% | - Gather user requirements and plan design strategy
|
| Topic 2: Strategy and Governance | 17% | - Define UX strategy and governance
|
| Topic 3: Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Topic 4: Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Topic 5: Testing | 11% | - Validate and test designs
|
| Topic 6: Design System Implementation | 20% | - Leverage SLDS and design standards
|
>> Latest Plat-UX-101 Dumps Questions <<
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NEW QUESTION # 16
Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce.
Which onboarding design best practice would best support the product release?
Answer: A
Explanation:
The best onboarding design practice for Cloud Kicks would be to identify the message, audience, and purpose for content. This would help them tailor the content to the different needs and preferences of their employees, and provide them with the most relevant and useful information. Providing written help documentation as the single source of truth for learning about new features (A) might not be engaging or effective for all users, especially those who prefer visual or interactive learning. Creating pop-ups to give users a full visualization of a product might be intrusive or overwhelming for some users, and might not explain the benefits or features of the product clearly. Identifying the message, audience, and purpose for content (B) is a key step in creating user-centered onboarding design, as it helps to define the goals, scope, and tone of the content, and to align it with the user's needs, expectations, and motivations.Reference:
[UX Designer Certification Prep: Onboarding Design]
[UX Designer Certification Prep: Content Strategy]
[Salesforce Certified User Experience Designer Exam Guide]
NEW QUESTION # 17
Cloud Kicks (CK) wants to create an external-facing site where users can: Manage and submit cases via the web; Browse and search Knowledge Base articles; Contact Support via live chat. Which cloud should be used to design an appropriate solution for CK's users?
Answer: B
Explanation:
The uploaded study guide identifies C. Experience Cloud as the correct solution.
The defining requirement is an external-facing digital site through which users can interact with Salesforce- supported service capabilities. The users need a customer-accessible interface for case management, Knowledge discovery, and support interactions.
Experience Cloud fits the scenario because the question is fundamentally about creating the external digital experience through which those capabilities are exposed.
Option B, Service Cloud, is closely connected with case management, Knowledge, and customer-service functionality, but the question is not simply asking which cloud provides internal service operations. It specifically asks which cloud should be used to design the external-facing site.
Option A, Commerce Cloud, is associated primarily with digital commerce experiences and does not match the support-site scenario described.
The examination distinction is therefore between the underlying business capability and the delivery experience. Service functionality may support the processes behind the scenes, while Experience Cloud provides the customer-facing environment through which users interact with those services.
Study Guide reference/topics: Experience Cloud, external sites, Cases, Knowledge, customer support, Declarative Design.
NEW QUESTION # 18
What are three benefits of asking the user to think aloud during a user task? Choose 3 answers
Answer: A,C,D
Explanation:
Asking the user to think aloud during a user task has the following benefits12:
A) No special equipment needed. Thinking aloud is a simple and low-cost method that does not require any special equipment or software. The user only needs a microphone or a phone to record their voice, and the tester only needs a way to listen and observe the user's actions.
D) Flexibility. Thinking aloud is a flexible method that can be applied to various types of tasks, products, and platforms. It can also be conducted remotely or in-person, synchronously or asynchronously, moderated or unmoderated, depending on the needs and preferences of the tester and the user.
E) Raw stream of thought. Thinking aloud provides a raw and rich stream of data that reveals the user's thoughts, feelings, expectations, assumptions, motivations, and frustrations as they interact with the product. It can help the tester to understand the user's mental model, decision-making process, and satisfaction level.
NEW QUESTION # 19
Cloud Kicks (CK) is implementing its brand style guide using out-of-the box Experience Builder features. CK wants to avoid custom solutions.
Which declarative option could be used?
Answer: C
Explanation:
To implement a brand style guide using out-of-the box Experience Builder features, the best option is to apply brand fonts and colors. This can be done by using themes and branding sets in Experience Builder. Themes are collections of information that define the visual flow of a site, such as colors, fonts, and spacing. Branding sets are groups of assets that can be applied to a theme, such as logos, images, and icons. By using themes and branding sets, CK can customize the look and feel of their site without coding or using a different template.Add Style to Your Experience Builder Site with Themes,Use Branding Sets in Experience Builder
NEW QUESTION # 20
W UX wants to customer the end user's Salesforce app experience.
Which two administrator capabilities should be used for mobile navigation menu setup?
Choose 2 answers
Answer: A,C
Explanation:
The Salesforce Navigation Setup mode allows the administrator to customize the navigation menu and navigation bar of the Salesforce mobile app using the Mobile Only app. The administrator can select the Lightning pages, Visualforce pages, Lightning components, and other productivity items that they want to appear in the navigation menu and navigation bar. The administrator can also reorder the navigation items and create tabs for them.To customize navigation items, in the Quick Find box, enter Navigation, and select Salesforce Navigation1. Visualforce pages and Lightning pages can be included in the navigation menu and navigation bar of the Salesforce mobile app, as long as they have tabs created for them.To create a tab, from Setup, enter Tabs in the Quick Find box, and select Tabs1.[Customize the Mobile Only Navigation Menu in the Salesforce Mobile App] (https://help.salesforce.com/s/articleView?id=sf.salesforce_app_customize_nav_menu.htm&language=en_US&type=5)
NEW QUESTION # 21
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