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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Service and Support Applications10%- Case management
  • 1. Cases, queues, assignment rules, escalation rules
  • 2. Support processes and entitlements
- Knowledge and Communities
  • 1. Community configuration and access
  • 2. Knowledge base setup and usage
Data and Analytics Management17%- Data management
  • 1. Data validation and quality tools
  • 2. Import, update, export, mass delete, backup
- Reports and dashboards
  • 1. Dashboard components and sharing
  • 2. Report types, creation, customization
Automation15%- Process Automation
  • 1. Flow Builder, approval processes
  • 2. Email alerts, field updates, tasks
Productivity and Collaboration10%- Activity management
  • 1. Tasks, events, calendars
- Chatter
  • 1. Feeds, groups, collaboration features
- Mobile and integrations
  • 1. AppExchange and third-party integrations
  • 2. Salesforce Mobile App capabilities
Agentforce AI8%- AI capabilities
  • 1. Agentforce setup and configuration
  • 2. AI features and usage guidelines
Object Manager and Lightning App Builder15%- Lightning App Builder
  • 1. App navigation and customization
  • 2. Custom Lightning pages and components
- Object customization
  • 1. Standard and custom objects, fields, relationships
  • 2. Page layouts, record types, business processes
Sales and Marketing Applications10%- Sales Cloud features
  • 1. Lead management, conversion, assignment rules
  • 2. Opportunity management, stages, products, price books
- Marketing tools
  • 1. Campaigns, campaign influence
  • 2. Marketing automation capabilities
Configuration and Setup15%- User interface configuration
  • 1. Navigation and global settings
  • 2. Declarative customization options
- Company settings
  • 1. Fiscal year, business hours, currency management
  • 2. Default settings and organizational structure
- Security and access
  • 1. Profiles, permission sets, roles and sharing rules
  • 2. Password policies and login access

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Salesforce Certified Administrator Sample Questions (Q84-Q89):

NEW QUESTION # 84
A sales rep has a list of 300 accounts with contacts that they want to load at one time. Which tool should a Platform Administrator utilize to import the records to Salesforce?

Answer: A

Explanation:
The Data Import Wizard is the ideal tool for importing a relatively small number of records (up to 50,000) when those records involve standard objects like Accounts and Contacts simultaneously. One of the unique strengths of the Data Import Wizard is its ability to handle "Account and Contact" imports in a single pass, automatically linking the contacts to the correct accounts based on name or site. Because the volume in this request is only 300 records, the Data Import Wizard provides a simple, browser-based interface that includes built-in duplicate checking, which is highly beneficial for maintaining data quality. While the Data Loader (Option D) and Dataloader.io (Option A) can also handle 300 records, they are typically reserved for much larger datasets (up to 5 million records) or more complex objects. The "Wizard" is the most user-friendly and efficient choice for this specific sales rep request.


NEW QUESTION # 85
Roll-up summary fields are not visible to users if they reference fields the user can't see.

Answer: A


NEW QUESTION # 86
Based solely on the role hierarchy a manager can do all of the following EXCEPT:

Answer: B


NEW QUESTION # 87
"#Error!" displays on report cells if your custom summary formula output is over 18 digits.

Answer: A


NEW QUESTION # 88
If I'm looking at a detail page, do I know what record type it is?

Answer: B

Explanation:
Section: Volume J


NEW QUESTION # 89
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