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Salesforce OmniStudio-Consultant Exam Syllabus Topics:

SectionWeightObjectives
OmniScripts27%- Structure and components of OmniScripts
- Mapping business processes to OmniScript steps
- Validation and alignment with business needs
Best Fit Solutioning27%- Gathering and analyzing business requirements
- Mapping requirements to OmniStudio capabilities
- Performance, security, and best practices
- Fit-gap analysis and solution design
FlexCards23%- Capabilities and use cases of FlexCards
- Grouping and displaying customer 360 information
- Designing FlexCards to meet requirements
Data Tools23%- Calculation Matrices and Procedures
- DataRaptors: purpose, design, and usage
- Integration Procedures: connectivity and data flow

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Salesforce Certified OmniStudio Consultant Sample Questions (Q168-Q173):

NEW QUESTION # 168
A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
* Status = Active
o Pay bill
o Review usage
o Cancel service
* Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Reconnect service o Cancel service
* Status = Pending installation
o Set up billing
o Scheduleinstallation
o Cancel installation
* Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers

Answer: C,D

Explanation:
The two FlexCard features that the consultant should use to meet these requirements are States and OmniStudio Action. A State is a condition that determines how a FlexCard displays data and actions based on certain criteria. The consultant can use States to filter the installed products by their status and display different fields and actions accordingly. An OmniStudio Action is a button that can invoke an OmniScript or an Integration Procedure from a FlexCard. The consultant can use OmniStudio Actions to enable the agents to complete different processes for each installed product, such as pay bill, cancel service, etc


NEW QUESTION # 169
A consultant must design a 360 view of the customer. The business requirements are:
* A header card with account information (name, account number, next billing date, invoice method)
* A list of related contacts (first name, last name, phone)
* All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers

Answer: A,D


NEW QUESTION # 170
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers

Answer: A,C,E


NEW QUESTION # 171
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers

Answer: A,C,E

Explanation:
Explanation
When designing OmniScripts, the best practices that should be followed to increase user adoption are:
Prefill data for users when possible (This reduces user effort and improves data quality) Divide complex processes into sections (This makes the script more manageable and user-friendly) Provide user help text (This guides the user through the script and clarifies any doubts) The best practices that should not be followed to increase user adoption are:
Replicate existing processes as-is (This may not leverage the full potential of OmniStudio and may not address the pain points of the users) Provide keystroke commands for data entry (This may not be intuitive or accessible for all users and may require additional training)


NEW QUESTION # 172
What is the purpose of the Messaging element in OmniScript?

Answer: C

Explanation:
The purpose of the Messaging element in OmniScript is to display a warning to users based on logical conditions. A Messaging element can show a message with an icon and a color, such as red for error or green for success. The message can be configured to appear or disappear based on certain criteria, such as field values or user actions


NEW QUESTION # 173
......

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