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ASHRM CPHRM Prüfungsplan:

ThemaEinzelheiten
Thema 1
  • Healthcare Operations: This domain involves managing operational risk activities such as conducting risk assessments, developing policies, coordinating risk programs, supervising staff, and supporting patient safety initiatives.
Thema 2
  • Risk Financing: This domain covers managing financial risks through insurance programs, claims coordination, loss analysis, and developing strategies to reduce financial exposure.
Thema 3
  • Claims and Litigation: This domain focuses on handling potential claims and legal cases, including claim reporting, litigation support, legal documentation management, and analyzing claims data to understand risk exposure.
Thema 4
  • Legal and Regulatory: This domain focuses on ensuring compliance with healthcare laws and regulations, protecting patient information, managing reporting requirements, and supporting accreditation and regulatory responses.
Thema 5
  • Clinical
  • Patient Safety: This domain focuses on improving patient safety by promoting a safety culture, managing incident reporting, educating staff and patients, addressing ethical concerns, and implementing corrective actions to reduce risks and prevent harm.

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CPHRM Studienmaterialien: Certified Professional in Health Care Risk Management (CPHRM) & CPHRM Zertifizierungstraining

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ASHRM Certified Professional in Health Care Risk Management (CPHRM) CPHRM Prüfungsfragen mit Lösungen (Q94-Q99):

94. Frage
Which sentinel event type has been reported among the most frequent categories in Joint Commission-related analyses (noting year-to-year variation)?

Antwort: B

Begründung:
Sentinel event "most common" can change by reporting year and classification approach. Recent summaries of 2023 sentinel event reporting indicatefallswere the most frequently reported category in that dataset, with wrong surgery and unintended retention also high-ranking. Risk management objectives treat this as a dynamic signal: the organization should use current event data, internal trends, and unit-specific hazards to prioritize controls. Falls prevention requires layered interventions-risk stratification, mobility support, medication review, environmental controls, and post-fall huddles to learn and redesign. Leaders should avoid over-fixating on one historical "most common" event type and instead use current surveillance to target the biggest preventable harm burdens.


95. Frage
What is the difference between a deductible and a self-insured retention?

Antwort: B

Begründung:
According to Health Care Risk Management principles outlined by ASHRM and the American Hospital Association Certification Center, both deductibles and self-insured retentions are mechanisms used in risk financing to allocate a portion of loss to the insured organization. However, they function differently in relation to the insurer's obligation.
A deductible is typically subtracted from the amount paid by the commercial carrier. In many policies, the insurer may pay the full claim amount and then seek reimbursement of the deductible from the insured, or the insured may pay the deductible portion while the insurer handles defense and indemnity payments above that amount. The key distinction is that coverage attaches immediately, but the insured ultimately bears the deductible portion.
A self-insured retention differs in that the insured must satisfy the retention amount before the insurer's coverage is triggered. Until the retention is exhausted, the insured is responsible for payment and often for defense management.
Option B incorrectly describes a deductible as operating like a self-insured retention. Option C does not distinguish between the two mechanisms. Option D is incorrect because self-insured retention applies before, not after, carrier limits.
Therefore, the correct distinction is that a deductible is subtracted from amounts paid by the commercial carrier.


96. Frage
Root Cause Analyses most often reveal that mistakes are a result of:

Antwort: A

Begründung:
RCA and systems safety models (e.g., Swiss Cheese) emphasize that adverse events typically requiremultiple contributing factors-small process breakdowns, latent conditions, and active failures-to align. This is why focusing only on the last person who touched the patient ("sharp end blame") rarely prevents recurrence. Risk management objectives are to identify and strengthen defenses: policies, training, equipment design, staffing models, communication standards, and redundancy where needed. A series-of-events understanding enables targeted corrective actions (forcing functions, standardization, automation with safeguards, independent double checks for high-alert processes). It also supports just culture: accountability is preserved for reckless behavior, but most improvement comes from redesigning systems that make errors more likely. This approach improves reliability, reduces repeat harm, and provides defensible evidence of organizational learning and corrective action.


97. Frage
Which of the following are common techniques used to include patients and families in programs to educate patients about their safety?
* lay persons on select committees
* patient education opportunities
* patient events referred for peer review
* event reporting by patients and families

Antwort: B

Begründung:
According to Health Care Risk Management standards supported by ASHRM and the American Hospital Association Certification Center, patient and family engagement is a critical element of patient safety programs. Including lay persons on select committees, such as patient safety or quality committees, allows patients and families to contribute perspectives that enhance transparency and system improvement.
Structured patient education opportunities empower individuals to understand their care, ask questions, and actively participate in safety practices, such as medication verification and infection prevention.
Event reporting by patients and families is another proactive strategy that promotes open communication and early identification of safety concerns. Encouraging patients to report perceived errors or near misses supports a culture of safety and partnership.
Referring patient events for peer review is an internal professional evaluation process focused on provider performance and quality improvement. While important for clinical oversight, it is not a technique designed to directly include patients and families in educational safety programs.
Clinical and patient safety objectives emphasize collaboration, transparency, and patient-centered care.
Therefore, inclusion of lay persons on committees, patient education initiatives, and patient or family event reporting are appropriate techniques for involving patients in safety programs.


98. Frage
All of the following are examples of an adverse drug event EXCEPT

Antwort: C

Begründung:
Under Health Care Risk Management principles defined by ASHRM and the American Hospital Association Certification Center, an adverse drug event refers to patient harm or potential harm related to the use of medication. This includes medication errors and adverse drug reactions that directly affect patient safety.
Administration of a drug by the wrong route is a medication error that may result in patient harm and therefore qualifies as an adverse drug event. A drug reaction experienced by the patient is, by definition, an adverse drug reaction and falls within the broader category of adverse drug events. Similarly, an error in ordering or dispensing a drug represents a medication error that may cause or has the potential to cause harm to a patient.
In contrast, a controlled substance inventory discrepancy relates to regulatory compliance, diversion risk, or financial accountability, not direct patient injury. While such discrepancies are serious and fall under legal, regulatory, and operational risk domains, they do not constitute an adverse drug event unless patient harm occurs.
Clinical and patient safety objectives emphasize distinguishing between medication-related patient harm and regulatory or operational issues. Therefore, the controlled substance inventory discrepancy is not an adverse drug event.


99. Frage
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