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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security	28%	- Network and application security 1. Wireless security protocols 2. Firewalls and security appliances 3. Encryption technologies - Security fundamentals 1. Authentication and authorization 2. Zero Trust concepts 3. Permissions and access control - Threats and mitigation 1. Social engineering prevention 2. Data protection and disposal 3. Malware types and removal
Topic 2: Operating Systems	28%	- Mobile operating systems 1. Android and iOS configuration 2. Mobile device management 3. App installation and security settings - macOS, Linux, and Chrome OS basics 1. System configuration and maintenance 2. Installation and navigation 3. Command-line operations - Windows installation, configuration, and management 1. File systems, partitions, and storage management 2. Command-line tools and scripting 3. Windows 10/11 features and settings 4. Device drivers and system updates
Topic 3: Operational Procedures	21%	- IT service management 1. Documentation and change management 2. Disaster recovery planning 3. Backup and recovery processes - Safety and compliance 1. Workplace safety procedures 2. Environmental controls 3. Privacy and regulatory compliance - Communication and professionalism 1. Customer service techniques 2. Incident reporting 3. SLA management
Topic 4: Software Troubleshooting	23%	- Application and security troubleshooting 1. Application crashes and errors 2. Installation and compatibility problems 3. Security-related issues and fixes - Operating system issues 1. System crashes and performance issues 2. Update and driver failures 3. Boot errors and startup problems - Mobile device troubleshooting 1. Connectivity and synchronization issues 2. App and OS update failures 3. Performance and battery problems

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q82-Q87):

NEW QUESTION # 82
A technician is assigned to offboard a user. Which of the following are common tasks on an offboarding checklist? (Choose two.)

A. Suspend the user ' s email account.
B. Deactivate the user ' s key fobs for door access.
C. Purge all PII associated with the user.
D. Turn off the network ports underneath the user ' s desk.
E. Add the MAC address of the user ' s computer to a blocklist.
F. Quarantine the hard drive in the user ' s laptop.

Answer: A,B

Explanation:
User offboarding involves disabling the departing user ' s access to company systems and facilities. Two key tasks typically include:
Deactivating physical access credentials (e.g., key fobs or badges) to prevent unauthorized entry (B).
Suspending or disabling the user's email account to prevent future use and to retain business communications (D).
A). Quarantining a hard drive is not standard unless malware or legal issues are involved.
C). Purging PII must follow legal retention policies; it ' s not typically an immediate offboarding task.
E). Disabling network ports may be relevant in some cases but is not a standard offboarding step.
F). Blocking MAC addresses is not typical unless the device is considered a security threat.
Reference:
CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement proper documentation and offboarding procedures.
Study Guide Section: User lifecycle management - onboarding and offboarding tasks

NEW QUESTION # 83
Which of the following methods involves requesting a user's approval via a push notification to verify the user's identity?

A. Call
B. SMS
C. Authenticator
D. Hardware token

Answer: C

Explanation:
Authenticator apps, such as Google Authenticator or Microsoft Authenticator, can be configured to sendpush notificationsto users for approval when logging in. This is a form of multi-factor authentication.
FromAll-in-One Exam Guide:
"Push-based two-factor authentication uses an authenticator app to send a notification to a mobile device. The user must approve the login attempt in real time, ensuring the request is valid."

NEW QUESTION # 84
A user called the help desk to report an issue with the internet connection speed on a laptop. The technician thinks that background services may be using extra bandwidth. Which of the following tools should the technician use to investigate connections on the laptop?

A. nslookup
B. net use
C. net user
D. netstat

Answer: D

Explanation:
The netstat tool displays active network connections and listening ports, allowing the technician to identify background services and processes that may be using extra bandwidth on the laptop.

NEW QUESTION # 85
A user ' s computer is running slowly. Web pages take several seconds to open, and applications are slow to respond. A technician opens the Windows Task Manager and sees the following:
Disk: 2%
Network: 12%
GPU: 15%
CPU: 70%
Memory: 97%
Which of the following would a technician most likely do to resolve the issue?

A. Close unnecessary programs
B. Upgrade the network connection
C. Clear browser cached data
D. Delete temporary files

Answer: A

Explanation:
Highmemory usage (97%)suggests the system is overloaded with active processes. The technician should close unneeded applications to free up RAM and improve performance.
FromMike Meyers ' Lab Manual:
"When memory usage is near capacity, close all non-essential programs. This can dramatically improve response time without needing hardware upgrades."

NEW QUESTION # 86
A user encounters an issue where documents used by multiple team members are out of sync.
Which of the following will best allow all users to make changes simultaneously?

A. Increasing the frequency of file synchronization
B. Restricting permissions to the document's folder
C. Working from a browser-based productivity suite
D. Expanding the cloud file storage size limit

Answer: C

Explanation:
The correct answer is C. Working from a browser-based productivity suite. The issue is not simply storage capacity or sync frequency; the users need simultaneous document collaboration.
Browser-based suites such as Microsoft 365 or Google Workspace allow multiple users to work on the same shared document in real time, reducing version conflicts and out-of-sync copies. The All-in-One Exam Guide explains that cloud file synchronization is often bundled with productivity suites such as Microsoft 365 and Google Workspace, and that this helps users collaborate or work on the same files from multiple devices without manually moving files around. The Mike Meyers/Mark Soper material also notes that mobile versions of major productivity applications such as Microsoft 365, Google Workspace, and Apple's iCloud-based apps can synchronize data across devices. Restricting permissions may prevent editing. Expanding storage does not solve simultaneous editing. Increasing sync frequency still risks conflicts between separate local copies.

NEW QUESTION # 87
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