Energy-and-Utilities-Cloud Test Collection & Energy-and-Utilities-Cloud Training Pdf

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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

SectionObjectives
Customer and Service Management- Customer lifecycle management
- Service operations and case handling
Data Model and Architecture- Utilities industry data objects
- Customer and account data structure
Metering, Billing, and Consumption- Usage and meter data concepts
- Billing processes and workflows
Integration and Industry Solutions- Utilities industry solution patterns
- Integration with Salesforce ecosystem
Asset, Field, and Work Management- Asset lifecycle and maintenance
- Field service and work order management
Energy & Utilities Cloud Overview- Industry use cases and positioning
- Core platform capabilities

>> Energy-and-Utilities-Cloud Test Collection <<

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q42-Q47):

NEW QUESTION # 42
An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?

Answer: A


NEW QUESTION # 43
An energy company implemented Energy and Utilities Cloud and deployed the Utility Self-Serve Portal. The next phase of the implementation includes a requirement to show a consumption history graph on the Self- Serve Portal.
What three things are needed to meet the requirement?

Answer: B,C,D

Explanation:
To display a consumption history graph on the Self-Serve Portal for an energy company that has implemented Salesforce Energy and Utilities Cloud, the following steps are essential: B. Use a standard graph component available within the Utility Self-Serve Portal Application as a starting point. Then, modify this component as necessary and connect it to the appropriate data source using integration procedures. This approach leverages existing resources to efficiently meet the requirement. C. Develop or configure integration between Salesforce Energy and Utilities Cloud and the source system that contains the required data. This integration ensures that the graph component has access to accurate and up-to-date consumption data. D. Develop or configure integration between Salesforce Energy and Utilities Cloud and the energy company ' s customer information system to obtain monthly usage information. This specific integration provides the detailed consumption data needed for the graph.
These steps collectively enable the display of consumption history in a graphical format, enhancing the user experience on the Self-Serve Portal by providing valuable insights into energy usage. References = Salesforce documentation on Energy and Utilities Cloud and development guides for creating and integrating custom components within Salesforce communities offer insights into fulfilling such requirements: https://developer.
salesforce.com/docs


NEW QUESTION # 44
The implementation project has identified a need to retrieve and update data from the energy provider s legacy billing application The customer is already a MuleSoft customer, but they also use middleware technology from another supplier What approach should you recommend to build this integration to the legacy billing application?

Answer: A

Explanation:
When aiming to integrate Salesforce Energy and Utilities Cloud with a legacy billing application, especially when the customer is already using MuleSoft, leveraging existing assets from Anypoint Exchange is a strategic approach. Anypoint Exchange often contains templates and pre-built integration patterns that can significantly speed up the integration process by providing a starting point that is specifically tailored or easily adaptable to energy and utility industry needs. This method fosters efficiency and leverages community knowledge and previous successful implementations. References = MuleSoft ' s Anypoint Exchange is a central repository for connectors, templates, and APIs. Its utility for Salesforce integrations, especially within the Energy and Utilities sector, is documented in MuleSoft ' s resources and guides on Anypoint Platform:
https://www.mulesoft.com/exchange/


NEW QUESTION # 45
A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy company's partners to access applications via a web portal?

Answer: C

Explanation:
The Energy and Utilities Cloud by Salesforce enables energy companies to connect with their partners through dedicated licenses that cater to digital experiences. The "Energy and Utilities Base for Digital Experience Partner" license is specifically designed for partner users who need access to applications via a web portal. This license type provides the necessary access rights and functionalities tailored for partners, ensuring they can efficiently use the Energy and Utilities Cloud's resources in a collaborative environment tailored to the unique needs of energy sector partnerships.
Reference = The details about licensing and partner access can be found under the Salesforce Energy and Utilities Cloud documentation, specifically in the sections discussing user licensing and partner portal configurations. More comprehensive information is available on Salesforce's official resources and documentation regarding the Energy and Utilities Cloud product, focusing on configuration and user license management.


NEW QUESTION # 46
Which Energy and Utilities Cloud component includes asset-based ordering, multi-site orders, bundle pricing, usage pricing, attribute pricing, and contextual price adjustment rules?

Answer: A


NEW QUESTION # 47
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