PEGACPDC25V1 Practice Exam & PEGACPDC25V1 Best Questions & PEGACPDC25V1 Certification Training

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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Next-Best-Action concepts12%- One-to-one customer engagement
  • 1. Optimize the next-best-action strategy
  • 2. Optimize the customer value in the contact center
  • 3. Customer engagement blueprint
  • 4. Define the starting population
  • 5. Essentials of always-on outbound
Topic 2: Decision strategies14%- Strategy design
  • 1. Test decision logic
  • 2. Use predictive analytics
  • 3. Build decision strategies
Topic 3: Channels10%- Multi-channel engagement
  • 1. Cross-channel engagement
  • 2. Outbound channel setup
  • 3. Web channel configuration
Topic 4: Engagement policies15%- Customer engagement rules
  • 1. Create an engagement strategy
  • 2. Customer journeys
  • 3. Define customer engagement policies
Topic 5: Actions and treatments12%- Manage customer actions
  • 1. Present a single offer on the web
  • 2. Define and manage customer actions
  • 3. Define an action for outbound
Topic 6: Business agility in one-to-one customer engagement12%- Agile customer engagement
  • 1. Optimize customer experiences
  • 2. Support business-driven changes
  • 3. Adapt engagement strategies quickly
Topic 7: Contact policy and volume constraints13%- Contact governance
  • 1. Configure contact policies
  • 2. Control customer contact frequency
  • 3. Apply volume constraints
Topic 8: AI and arbitration12%- Decision optimization
  • 1. Use AI in decisioning
  • 2. Apply arbitration logic
  • 3. Prioritize actions

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q42-Q47):

NEW QUESTION # 42
U+ Bank, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. The bank added engagement policy conditions to show the offers based on the bank's requirements.
In the Answer Area, select the correct engagement policy for each condition.

Answer:

Explanation:

Explanation:
A screenshot of a survey AI-generated content may be incorrect.


NEW QUESTION # 43
As a decisioning architect, you are setting up the action hierarchy for MyCo. Select the correct action hierarchy level for each of the hierarchy items identified.

Answer:

Explanation:

Explanation:


NEW QUESTION # 44
You are the decisioning architect on an Al-powered one-to-one customer engagement implementation project.
You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?

Answer: A

Explanation:
The prioritization expression is a formula that calculates the priority score of each offer for each customer, based on various factors that reflect the customer needs and the business objectives. One of the most important factors is the predicted customer behavior, which is measured by the propensity. The propensity is a value that indicates how likely a customer is to accept an offer, based on their attributes and behaviors. The propensity is calculated by using predictive analytics models that learn from historical data and feedback. The higher the propensity, the higher the priority score, making the offer more relevant and valuable for the customer. Verified References: [Pega Decisioning Consultant | Pega Academy]


NEW QUESTION # 45
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.

Answer:

Explanation:

Explanation:
A screenshot of a computer screen AI-generated content may be incorrect.


NEW QUESTION # 46
U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hub. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best-Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto-generated decision strategies, create new decision strategies, or edit existing strategies.
In the Answer Area, select the correct execution for each Task.

Answer:

Explanation:


NEW QUESTION # 47
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