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| Section | Weight | Objectives |
|---|---|---|
| Reports & Dashboards | 15% | - Reports concepts and types - Dashboards concepts and usage |
| Salesforce Ecosystem | 32% | - Salesforce Customer 360 products and use cases - How companies use Salesforce - Learning resources and Salesforce skill development - Salesforce roles and career paths |
| Data Model | 25% | - Standard objects (Account, Contact, Lead, Opportunity, Case) - Data visibility and sharing mechanisms - Data integrity tools and controls |
| Navigation | 28% | - Where customization occurs in Salesforce - Locating and accessing information in Salesforce |
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NEW QUESTION # 28
How can a report of all Accounts with Opportunities be created?
Answer: A
Explanation:
Using the Accounts with Opportunities report type is the best way to create a report of all Accounts with Opportunities. A report type defines the set of records and fields available to a report based on the relationships between a primary object and its related objects. The Accounts with Opportunities report type includes accounts that have at least one related opportunity, and allows fields from both objects to be displayed in the report. Using the Accounts report type would not work, because it would include accounts that do not have any related opportunities. Using the Opportunities report type would not work, because it would not include account fields in the report.
NEW QUESTION # 29
A marketing manager wants to make the Reason Lost field required on the opportunity when he stage is changed to Closed Lost.
What should the salesforce associate do to enforce this requirement?
Answer: B
Explanation:
A validation rule on the Opportunity object is the best way to enforce the requirement that the Reason Lost field is required when the stage is changed to Closed Lost. A validation rule can specify a condition and an error message to display when the condition is not met. For example, the condition could be AND (ISPICKVAL(StageName, "Closed Lost"), ISBLANK(Reason_Lost__c)) and the error message could be
"Please enter a reason for losing the opportunity." Making the field required on the page layout or universally required would not work, because the field should only be required when the stage is changed to Closed Lost, not for other stages.
NEW QUESTION # 30
A Salesforce associate wants to add a new related list of cases to the Account.
Where should the associate go to add the related list to Account?
Answer: B
Explanation:
The related list of cases can be added to the account page layout, which determines the fields, buttons, and related lists that users see when they view an account record.
NEW QUESTION # 31
Where can a Salesforce associate find information that provides a view of interactions with a contact?
Answer: C
Explanation:
The Activity Timeline in Salesforce provides a chronological view of all past and upcoming interactions with a contact. This includes logged calls, emails, meetings, and tasks. It is a central feature to track engagement and manage customer relationships effectively.
* B. Details Tab: Displays static information about the contact, such as name, email, and address, but not interaction history.
* C. Contact History: Refers to changes made to a contact's field values over time, not interaction logs.
References from Salesforce Documentation:
* Activity Timeline Overview
* Working with Contacts
NEW QUESTION # 32
What is the maximum number of rows will display?
Answer: B
Explanation:
The maximum number of rows that a report will display is 3,000. If a report returns more than 3,000 rows, only the first 2,000 rows are displayed and the rest are truncated. To see all the rows, you can export the report to a CSV file
NEW QUESTION # 33
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