AP-207 Exam Topics Pdf - Valid AP-207 Test Duration

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Salesforce AP-207 Exam Syllabus Topics:

Section	Objectives
Customer Engagement and Experience	- Digital customer experience 1. Self-service portals 2. Customer communication flows - Customer service operations 1. Case management in utilities 2. Omni-channel support concepts
Energy and Utilities Industry Fundamentals	- Energy and utilities business processes 1. Customer lifecycle in utilities 2. Utility operations overview
Salesforce Energy & Utilities Cloud Capabilities	- Asset and service management 1. Asset tracking and lifecycle management 2. Work orders and field service concepts - Core platform capabilities 1. Energy and Utilities Cloud features 2. Industry data model concepts
Metering, Billing, and Usage Management	- Meter data handling 1. Consumption tracking 2. Usage data ingestion concepts - Billing processes 1. Rate and tariff concepts 2. Billing workflows overview
Integration and Data Management	- Data management 1. Data model alignment 2. Data quality and governance basics - System integration concepts 1. API-based integration 2. External system connectivity

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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q76-Q81):

NEW QUESTION # 76
Which two considerations are important for defining the pattern for commodity multi-site external pricing integration for the purposes of quoting? Choose 2 answers

A. Consider the algorithms used by the pricing and forecasting system to calculate the price.
B. Consider which stack the pricing and forecasting engine runs on (such as AWS, Heroku, or OPC).
C. Consider how the pricing engine notifies you when the custom pricing and forecasting is complete.
D. Consider if the pricing engine operates synchronously or asynchronously.

Answer: A,D

NEW QUESTION # 77
The key stakeholders at an energy company want to understand the value of adapting the Salesforce Professional Services Methodology for the execution of their transformation program.
Which three definitions should the Energy and Utilities Cloud Consultant use to persuade the project sponsors to adapt the methodology?
Choose 3 answers

A. The definition stage implies prioritizing the user stories and defining the end-to-end program's road map,
B. The definition stage is used to allow the program teams to understand what the engagement involves, set the terms of the engagement, and determine how best to move forward.
C. The discovery stage is used to ensure transparency, clarity, and alignment on the engagement and what it's due to deliver to the business.
D. The design stage ensures a holistic design aligned with business benefits and establishes key responsibilities, roles, timeframes, and deadlines.

Answer: A,B,D

NEW QUESTION # 78
An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?

A. Extend the entries of record types on account object.
B. Extend the entries of record types on inventory item object.
C. Extend the value list on the product family picklist for product object.
D. Extend the value list on the status picklist for cases
E. Extend the value list on the service type picklist for service points

Answer: B,C,E

Explanation:
When an energy company wants to sell additional commodity products related to services beyond electricity and gas, it needs to consider enhancing the Salesforce Energy and Utilities Cloud by: B. Extending the value list on the product family picklist for the product object to accommodate new product types. C. Extending the value list on the service type picklist for service points to include new services. E. Extending the entries of record types on the inventory item object to manage additional products in inventory.
These enhancements ensure the system accurately reflects the company's expanded offerings, enabling effective management and sales of a broader range of services and products. Reference = The Salesforce Energy and Utilities Cloud data model documentation and customization guides provide information on extending picklists and record types to accommodate new products and services, allowing companies to tailor the platform to their evolving business needs: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/

NEW QUESTION # 79
4 utility company is going through an extensive digital transformation. They want to use Energy and Utilities Cloud as a unified desktop application for service agents in order to have a 360-degree view of customers and guided processes for common actions. For this, they require integrations with their customer information system (CIS) and billing systems.
What three common objects are typically part of this Integration?
Choose 3 answers

A. eSignature
B. Meter Pings
C. Balances
D. Account
E. Premise

Answer: C,D,E

NEW QUESTION # 80
A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A. Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
B. Use the Create Payment Plan action in the Contact Center Console.
C. Work with an external debt collection agency to ensure customers pay their outstanding amount.
D. Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.

Answer: B

NEW QUESTION # 81
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