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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Visit Planning and Execution Configuration | 15% | - Configuration of Photo Capture and Survey - Configuration of Order Capture and Order Submission - Configuration of Inventory Checks and Product Listings - Configuration of Visit Tasks and Task Types - Configuration of Promotion Checks and Promotion Details - Configuration of Visit Plans and Visit Plan Targets |
| Topic 2: Admin and Configuration | 12% | - Mobile Configuration - Consumer Goods Cloud Data Model - User Setup and Permissions - Reports and Dashboards |
| Topic 3: Store Execution | 15% | - Store Survey and Feedback - Assortment Monitoring - Store Execution Process - Planogram Compliance |
| Topic 4: Visit Execution | 23% | - Visit Execution Process - Order Capture and Order Submission - Inventory Check and Product Listing - Visit Tasks and Task Types - Photo Capture and Survey - Promotion Check and Promotion Details |
| Topic 5: Visit Planning | 23% | - Territory Management - Visit Plan and Visit Plan Targets - Visit Planning Process - Visit Schedule and Frequency |
| Topic 6: Store Execution Configuration | 12% | - Configuration of Planogram Compliance - Configuration of Store Survey and Feedback - Configuration of Store Execution Process - Configuration of Assortment Monitoring |
>> Valid AP-204 Test Objectives <<
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NEW QUESTION # 50
How can a merchandiser perform a check-in to log the arrival time and geo coordinates for an inventory-check appointment?
Answer: B
Explanation:
A merchandiser can perform a check-in to log the arrival time and geo coordinates for an inventory-check appointment by using the Salesforce Mobile App. The Salesforce Mobile App is a mobile version of Salesforce that allows users to access and use various features and tools on their mobile devices. A check-in is a feature that allows users to record their arrival at a location, such as a retail store, by using their device's GPS. A check-in can be performed by tapping the Check In button on the visit record in the Salesforce Mobile App. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 34.
NEW QUESTION # 51
Sales Reps in the field are reporting that no surveys are available when they try to complete a visit survey on their mobile devices. What are two explanations for this?
Answer: A,E
Explanation:
In-Store Survey execution depends on both an available Salesforce Survey and a corresponding Survey Invitation. The survey supplies the questionnaire that the field representative must complete, while the invitation creates the specific survey instance that becomes available in the context of the visit, retail store, or contact.
Salesforce ' s Consumer Goods configuration process requires the administrator to set up and activate the survey before it can be distributed. An Assessment Task Definition of type In-Store Survey is then incorporated into the Action Plan Template used for the visit. To expose the actual survey instance, Salesforce requires a Survey Invitation to be generated, commonly through the Retail Store ' s primary contact. The invitation is associated with the relevant records so that it appears within the survey task during visit execution.
Field representatives do not require permission to create surveys merely to respond to them. Survey authoring is an administrative function. Likewise, the standard process does not depend on creating a custom task definition or on a separate Retail Execution Survey Lightning Flow.
Therefore, absence of either the activated Survey or the related Survey Invitation prevents the survey from being available to the field representative.
Study Guide Topics:Visit Execution - > In-Store Survey - > Salesforce Surveys - > Survey Invitations - > Visit
NEW QUESTION # 52
What CG object establishes a relationship between a given SKU (stored in Product2) and a given Retail Store?
Answer: C
Explanation:
The Store Product object establishes the relationship between a Product2 record and a specific Retail Store or In-Store Location. Salesforce defines Product2 as the product master representation of a SKU, while Store Product provides the store-specific relationship required for Retail Execution.
Salesforce ' s Retail Execution object model explicitly defines Store Product as the association of a product to a retail store or to a specific in-store location. This association enables Salesforce to determine which products are relevant to a particular outlet rather than exposing the organization ' s entire Product2 catalog during field execution.
Store Product supports several operational scenarios. Inventory Checks use the relationship to identify products available for searching and scanning at the store. Order capture can use Store Product information to prioritize products relevant to that outlet, including frequently ordered or favorite products. Store Product can also associate an SKU with a specific shelf, aisle, or other In-Store Location for merchandising activities.
A Store Assortment serves a different purpose: it associates an assortment-a collection of products-with a store, store group, or account. Price Books and Price Book Entries support pricing and selling relationships but do not represent the standard Consumer Goods relationship between a retail outlet and its individual SKU.
Study Guide Topics:Data Setup - > Product2 - > Store Product - > Retail Store - > In-Store Location
NEW QUESTION # 53
Which field is required for setting up Retail Store KPIs?
Answer: A
Explanation:
KPI Type is a required field for setting up Retail Store KPIs. Retail Store KPIs are key performance indicators that measure how well a retail store is performing against a specific goal or target. The KPI Type defines the type of metric that is being measured, such as share of shelf, out of stock, or promotion compliance. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 30.
NEW QUESTION # 54
ABC Telecom wants to enable Experience Cloud for their partners. They want Communications Cloud to communicate with external systems during an order capture journey for their partners. Users should go through a guided journey and connect with an external system seamlessly.
Which two features must a Consultant use to meet their needs?
Answer: A,C
Explanation:
For partner-facing guided journeys in Experience Cloud that must communicate with external systems during order capture, Salesforce recommends using OmniScripts and Integration Procedures together.
OmniScripts (A) provide the guided user journey-highly configurable, step-by-step flows where partners can configure products, enter customer data, and trigger backend processes. OmniScripts are the front-end orchestration layers for Communications Cloud CPQ and order capture in portals.
Integration Procedures (C) are the server-side execution engine that handle:
Calling external systems
Orchestrating multiple APIs
Handling transformations
Reducing client-server chattiness
They are specifically optimized for Experience Cloud, where minimizing round trips and improving performance is critical.
DataRaptors (B) handle simple CRUD and transformations but are not well suited for multi-step external integrations.
FlexCards (D) are for display/UI components, not guided journeys or external API orchestration.
NEW QUESTION # 55
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