Valid 100-140 Mock Test | 100-140 Real Dumps

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Cisco 100-140 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.
Topic 2
  • Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.
Topic 3
  • Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q30-Q35):

NEW QUESTION # 30
A user complains about their MacBook's battery draining faster than usual. To assist in diagnosing apps that might be consuming significant power, which tab in the Activity Monitor should the IT support technician direct the user to view?

Answer: C

Explanation:
Correct Answer. A. Energy The Energy tab in Activity Monitor provides detailed information about the energy impact of each app on the system, which can help identify which applications are using significant battery power. This is particularly useful for troubleshooting battery life issues.
Option B is incorrect because while the CPU tab shows how much processor power each application is using, it does not provide direct insights into battery usage.
Option C is incorrect because the Disk tab focuses on disk access and utilization, which is less related to direct battery consumption.
Option D is incorrect because the Network tab shows data sent and received over network connections, which is useful for network performance but not specifically for battery drain analysis.


NEW QUESTION # 31
Which protocol analyzer is commonly used for troubleshooting wireless networks?

Answer: D


NEW QUESTION # 32
A technician is troubleshooting an issue where only one side of a pair of headphones is working when connected to multiple devices.
What is the most likely cause of the problem?

Answer: D

Explanation:
Correct Answer. B. The headphones have a damaged wire If the problem persists across multiple devices, it suggests a hardware issue with the headphones themselves, most likely a damaged wire, which is a common cause of one-sided audio output.
Option A is incorrect. Incorrect audio balance would likely affect all devices in the same way if changed, but this setting is often device-specific and should not be consistently incorrect across multiple devices.
Option C is incorrect. Driver updates would affect device performance but wouldn't consistently cause one-sided audio issues across multiple devices.
Option D is incorrect. A dirty headphone jack could cause connectivity issues, but this would typically affect audio output intermittently rather than consistently on one side only.


NEW QUESTION # 33
What is a potential drawback of mapping Dropbox as a network drive in a corporate environment that IT support should be aware of?

Answer: B

Explanation:
Mapping Dropbox as a network drive means that users will depend on an active internet connection to access their files. This could be problematic in areas with unstable internet connectivity or during network outages.
Option A is incorrect because mapping as a network drive does not necessarily use more local storage unless files are set to be available offline.
Option B is incorrect because Dropbox provides strong security measures, and using it as a network drive does not inherently reduce security.
Option D is incorrect because while Dropbox does offer encryption, it's not an automatic consequence of mapping it as a network drive.


NEW QUESTION # 34
A customer reports that their desktop computer does not power on. You ask the customer to check if the power cable is securely plugged into both the power supply unit (PSU) and the wall outlet. The customer confirms that the connections seem tight.
What is the next best step in troubleshooting this issue?

Answer: A

Explanation:
Correct Answer. B. Check if the power outlet is functional by using another device Before considering hardware replacements, it is crucial to ensure that the power source is working correctly. Using another device to check the functionality of the outlet is a simple and effective way to rule out issues with the power supply from the wall.
Option A is incorrect because replacing the motherboard is a more advanced and costly step that should only be considered after more basic issues, like power supply problems, have been ruled out.
Option C is incorrect because installing a new CPU does not address potential power supply problems and is an unnecessary step at this stage.
Option D is incorrect because upgrading the PSU is premature without first confirming the functionality of the power outlet.


NEW QUESTION # 35
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