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ITIL ITIL4-DPI Exam Syllabus Topics:

Section	Objectives
Topic 1: Core Concepts of Direct, Plan and Improve	- Key concepts of direction, planning, improvement 1. Guiding principles for DPI 2. Governance, risk, and compliance integration
Topic 2: Organizational Change Management	- Change enablement principles 1. Communication and resistance management 2. Stakeholder engagement in change
Topic 3: Continual Improvement	- Continual improvement model and practices 1. Improvement registers and backlog management 2. Measurement of improvement outcomes
Topic 4: Governance, Risk, and Compliance (GRC)	- Governance principles and models 1. Governance structures and decision-making 2. Risk management alignment
Topic 5: Portfolio Management and Value Streams	- Service and product portfolio governance 1. Prioritization and investment decisions 2. Value stream mapping concepts
Topic 6: Measurement and Reporting	- Metrics and KPIs 1. Key performance indicators (KPIs) 2. Balanced scorecard concepts

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Quiz 2026 ITIL Newest ITIL4-DPI: ITIL 4 Strategist: Direct, Plan and Improve (DPI) Useful Dumps

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ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions (Q35-Q40):

NEW QUESTION # 35
When planning a new service, which three factors should be considered when defining the value that the service will create?

A. Measures, methods, and metrics
B. Efficiency, effectiveness, and outcomes
C. Goals, success factors, and key performance indicators
D. Cost, risks, and outcomes

Answer: D

Explanation:
The DPI guidance highlights thatvalue is defined by outcomes achieved, costs optimized, and risks reduced. When creating a new service, organizations must assess:
* Costs(resources required to deliver the service),
* Risks(potential threats to performance and adoption),
* Outcomes(the results and benefits expected).
This reflects the ITIL service value system's definition of co-creating value between provider and consumer.
(Reference: ITIL 4 Strategist DPI, section on "Value creation and value drivers")

NEW QUESTION # 36
An organization is making a major improvement to how they create and deliver IT services. They need to collect feedback about what issues staff have with the improvement.
Which is an appropriate method for this?

A. Ask managers to provide information about staff attitudes to the change
B. Send frequent email updates explaining the importance of the change
C. Provide managers with the tools they need to manage people through the change
D. Provide responses to frequently asked questions (FAQ) on a website

Answer: C

Explanation:
In DPI, effective OCM requiresequipping managers with tools and methodsto gather feedback and support their teams. This enablesdirect two-way communicationand trust-building. Options A, B, and C are one-way communication or indirect channels, which limit genuine feedback. DPI emphasizes thatline managers are closest to employeesand play a key role in gauging attitudes, resistance, and suggestions.
(Reference: ITIL 4 Strategist DPI, section on "Organizational change management - feedback and manager involvement")

NEW QUESTION # 37
An organization recently established a continual improvement team to promote and enable continual improvement throughout the SVS. The members of the team are discussing the team's role in continual improvement across the organization.
Which is the BEST description of the team's role in this situation?

A. The team should ensure that every improvement initiative strictly follows the steps in the ITIL continual improvement model
B. The team should be the central point of responsibility for the identification, proposal, and implementation of all improvements
C. The team should focus on the improvement of the 'continual improvement' practice
D. The team should ensure that everyone in the organization is empowered and trained to identify and propose improvements

Answer: D

Explanation:
According to DPI, thecontinual improvement team's role is to promote a culture of improvementacross the organization. Their purpose is not to own every improvement but toempower all staff to recognize and propose improvements. By enabling knowledge, training, and cultural reinforcement, they encourage everyone to participate. Options A and C are too narrow, and D is too rigid since the continual improvement model isguidance, not a strict sequence.
(Reference: ITIL 4 Strategist DPI, section on "Continual improvement culture and responsibilities")

NEW QUESTION # 38
A project team recently delivered a new service on time and to specification. However, the team encountered a number of issues during the project that resulted in an increase in the resources utilized. The project is about to close and the project team will immediately move on to the next project.
Which is the BEST way to avoid similar issues in the future?

A. Create a lessons learned report when closing the project
B. Develop a stakeholder communication plan before starting the next project
C. Complete a SWOT analysis before starting the next project
D. Conduct a customer satisfaction analysis at the end of the project

Answer: A

Explanation:
In DPI, thecontinual improvement modelstresses the importance ofcapturing lessons learnedto ensure that successes and failures inform future work. By creating alessons learned reportduring project closure, the organization systematically records challenges, inefficiencies, and solutions. This enables organizational learning and prevents repeating mistakes. SWOT (B) and communication planning (D) are useful tools, but they do not directly address past project issues. Customer satisfaction analysis (C) focuses on user experience, not internal resource challenges.
(Reference: ITIL 4 Strategist DPI, section on "Continual improvement feedback and learning loops")

NEW QUESTION # 39
A service provider has developed a strategy to increase its revenue by launching a new cloud storage service.
This strategy is being cascaded down to the technical teams.
Which is a relevant objective that will support the strategy?

A. Increase profit by launching new wi-fi services into new geographic markets
B. Average number of storage access failures per month
C. Achieve a 10% increase in service requests fulfilled in the target time
D. Design and implement new infrastructure by the end of quarter 2

Answer: D

Explanation:
ITIL DPI emphasizes thatobjectives must cascade logically from strategy into actionable plans. Since the strategic goal is to launch anew cloud storage service, the technical objective must directly support that initiative. "Design and implement new infrastructure by the end of quarter 2" is aligned, measurable, and time- bound. The other options either do not directly relate to the cloud service (B, C) or are ongoing operational metrics (A), not strategic enablers.
(Reference: ITIL 4 Strategist DPI, section on "Cascading objectives and alignment with strategy")

NEW QUESTION # 40
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