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NEW QUESTION # 108
Which of the following statements in relation to power and interest is true?
Answer: A
Explanation:
The power/interest grid is used to decide the most appropriate stakeholder management approach based on the stakeholder's power/influence and interest. The guidance shows a set of basic strategies, including "Ignore" (low power/low interest), "Keep informed" (high interest/low power), "Keep satisfied" (high power/low interest), and "Constant active management" for those with high power and high interest.
A project sponsor is typically a key decision-maker and champion for the change, usually possessing high influence and a strong stake in success (high interest). Under the documented strategies, stakeholders in that top-right quadrant require constant active management-ongoing engagement, involvement in decisions, and frequent communication-so statement A is true.
Statement B is false because regulators may sometimes fall into a "keep satisfied" profile, but the guidance does not support the idea that they will always sit in a single box; their interest can rise sharply if breaches are suspected. Statement C is false because high power with only "some" interest is managed by keeping satisfied, not merely "watching." Finally, customers are explicitly identified as stakeholders and cannot be "always ignored."
NEW QUESTION # 109
A business analyst has been carrying out investigations into a problem situation However, it is clear to the business analyst that, even after a number of interviews with individual stakeholders, some stakeholder s views still conflict.
Which investigation technique SHOULD be used to resolve the conflict and gain a consensus?
Answer: B
Explanation:
Explanation
A workshop is a technique for conducting group discussions and activities with stakeholders to elicit, analyse, validate and prioritise their views and needs. It helps to facilitate effective communication and collaboration among stakeholders and resolve conflicts or issues. Therefore, option D is the correct answer, as a workshop would help the business analyst to resolve the conflict and gain a consensus among stakeholders who have different views after individual interviews. A workshop would help to bring together the conflicting stakeholders in one place and time and enable them to share and compare their views openly and constructively. A workshop would help to identify and address the sources and reasons of the conflict and find common ground and mutual understanding among stakeholders. A workshop would help to generate and evaluate different options or solutions that satisfy all or most of the stakeholder views and agree on the best one for further development and implementation. Option A is not a correct answer, as scenario analysis is not a technique for resolving conflict and gaining consensus among stakeholders who have different views after individual interviews. Scenario analysis is a technique for exploring how different scenarios or situations could affect the outcomes or impacts of an organisation or project. It helps to test the feasibility and desirability of different options or solutions under various circumstances or assumptions. Option B is not a correct answer, as questionnaire is not a technique for resolving conflict and gaining consensus among stakeholders who have different views after individual interviews. Questionnaire is a technique for collecting information from stakeholders by asking them predefined questions in written form. It helps to elicit quantitative or qualitative data from a large number of stakeholders in an efficient and consistent way. Option C is not a correct answer, as observation is not a technique for resolving conflict and gaining consensus among stakeholders who have different views after individual interviews. Observation is a technique for gathering information from stakeholders by watching them perform their tasks or activities in their natural environment. It helps to analyse how stakeholders work in practice and identify their implicit or tacit needs.
References: BCS Practitioner Certificate in BAP Specimen, page 42.
NEW QUESTION # 110
Pigeon Parcels is a delivery company that wants to understand, at a high level, where it has gaps in the activities it currently carries out.
Which of the following would be the best approach to documenting the desired state?
Answer: A
Explanation:
To understand gaps at a high level in the activities a business performs, the best way to document the desired state is a Business Activity Model (BAM). The documentation explains that gap analysis compares a current state with a desired future state and that a BAM provides a conceptual overview of the desired future business system-showing what activities should exist to fulfil a stakeholder perspective (or an agreed consensus perspective).
This makes the BAM ideal for identifying "activity gaps" because the analyst can examine each activity on the desired-state BAM and assess whether it exists today, whether it operates satisfactorily, whether it is inadequate, or whether it is missing completely. The text explicitly states that the conceptual nature of the BAM helps the analyst see where the current business system is lacking and that gaps can vary by activity (some may be fine, others weak, others absent).
Option B ("to be" process models) is useful, but it is a more detailed view that focuses on how work is carried out rather than providing a conceptual "what activities should exist" overview. CATWOE (C) helps capture and analyse stakeholder perspectives, but it is not, by itself, the best way to document the desired activity set at high level. A business case (D) justifies change; it doesn't define the activity-based desired operating picture.
NEW QUESTION # 111
A Housing Association has received press attention due to the poor state of its properties and the difficulties tenants experience in getting repairs done. It recently released the following press statement:
"It's vital to us that our tenants live in good quality accommodation and that any problems are addressed in a timely manner. To this end we are launching an initiative to completely overhaul our maintenance strategy and operation." Which two of the following should the Housing Association consider as targets to measure their performance against this press statement?
Answer: A,B
Explanation:
The statement commits to two outcomes: good quality accommodation and repairs addressed in a timely manner. The documentation emphasises that performance targets and measures must be chosen carefully and should reflect not only internal views but also customer expectations; otherwise performance may look "fine" internally while failing customers. It also stresses that KPIs/targets should be SMART and monitored regularly.
Option A provides a clear, measurable proxy for property condition: if emergency repairs are needed in a high proportion of properties, that indicates poor underlying condition and reactive maintenance. Setting a target like "no more than 5%" directly measures progress toward "good quality accommodation." Option C translates tenant experience into a clear target: limiting complaints about condition/repairs to a defined maximum per month is specific and measurable, and it reflects the customer perspective that the press statement is trying to reassure.
Option B is a valid measure but it is not defined as a target (it has no threshold), so it is less aligned to the question asking for "targets to measure performance against." Option D measures media coverage, which is indirect and can be influenced by factors outside operational performance; it is not a reliable operational KPI for accommodation quality or repair timeliness. Therefore, A and C are the best targets.
NEW QUESTION # 112
The innovation center of accompany has created a new reporting tool. The senior management initially supported its introduction into the business; however. End users in one business area are unwilling to adopt the new tool, as they perceive that it is unnecessary.
One of the end users in this business area has been very vocal and has been rallying support from others through a corporate social media tool. End users In other business are also beginning to question whether they should adopt the tool and raising this issue with their managers.
The sponsor has fully supported the decision to go ahead with the new loot, but senior management is now questioning his decision, due to comments from the operational staff How would the end users be classified on a power/interest grid?
Answer: B
Explanation:
Explanation
The end users are classified as high interest, low power on a power/interest grid. This is because they are directly affected by the new reporting tool and have a strong preference for not using it, but they do not have much authority or influence to change the project decision or outcome. Option A is the correct answer.
References:
How To Manage Stakeholders With a Power Interest Grid | Indeed.com UK
Stakeholder Analysis using the Power Interest Grid - ProjectManagement.com
NEW QUESTION # 113
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