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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 2: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 3: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 4: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 5: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 6: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 7: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 8: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Topic 9: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
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NEW QUESTION # 21
What is the primary purpose of the RISE with SAP Methodology Dashboard?
Choose the correct answer.
Answer: D
NEW QUESTION # 22
Which of the following are examples of when business rules can be used?
There are three correct answers.
Answer: A,C,D
NEW QUESTION # 23
How does SAP facilitate the cloud transition according to the RISE with SAP transformation journey?
Choose the correct answer.
Answer: B
NEW QUESTION # 24
Dispatchers can use the Windows mobile app for things like planning and dispatching. True or false?
Choose the correct answer.
Answer: A
NEW QUESTION # 25
Which of the following features are part of company configuration?
There are four correct answers.
Answer: A,B,C,D
NEW QUESTION # 26
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