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Salesforce AP-207 Exam Syllabus Topics:

Section	Weight	Objectives
Test and Deploy	13%	- Testing strategy and scenario design - User acceptance testing management - Deployment planning and execution
Implementation	38%	- Initial setup and configuration - Order Capture setup - License and access management - Post-sales process enablement - Product and pricing configuration - Contract management configuration - Data migration and integration - Industry-specific component setup
Solution Design	36%	- Validate data model fitment - Map Energy and Utilities Cloud components to requirements - Define security and data access model - Design future state business processes - Define future state architecture - Understand deployment tools and best practices
Discovery	13%	- Identify gaps between requirements and standard capabilities - Document customer business needs, value and vision - Understand current state architecture

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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q19-Q24):

NEW QUESTION # 19
consultant has been tasked with gathering and aligning requirements fram a small group of key stakeholders for an Energy and Utilities Cloud implementation.
Which approach would be most effective for eliciting business requirements from the small group of stakeholders?

A. Create and deliver a questionnaire to each stakeholder to elicit thoughts on the pros and h. of the current-state sales processes.
B. Conduct a focus group with all stakeholders to present different future-state sales processes and elicit stakeholder opinions.
C. Conduct a semi-structured requirement gathering session to walk-through current-state sales processes with the stakeholders to align on common requirements.

Answer: C

NEW QUESTION # 20
A developer discovers that the Lightning Web Components in their Energy and Utilities Cloud org aren't being rendered correctly.
What could be the likely reason for this issue?

A. There are incorrect permissions an Lightning Web Components.
B. Lightning Web Components aren't supported on Energy and Utilities Cloud.
C. The developer needs to re-write the components to be compatible with Energy and Utilities Cloud.
D. Remote Site Settings entries are missing.

Answer: A

NEW QUESTION # 21
Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?

A. Digital first and work-from anywhere in real time
B. Regulatory and technology changes
C. Customer expectations and values
D. Removing the complexity from the business
E. Capitalization of the cloud

Answer: A,B,C

Explanation:
The energy and utilities market is currently experiencing significant disruption due to several factors. Regulatory and technology changes are at the forefront, with new policies and advancements in technology pushing companies towards more sustainable and efficient operations. Digital-first strategies and the capability to work from anywhere in real time are also transformative, as they allow for greater flexibility, improved customer service, and enhanced operational efficiency. Finally, changing customer expectations and values, particularly regarding sustainability, reliability, and personalized service, are influencing how energy and utilities companies operate. These disruptions require companies to adapt and innovate, leveraging digital transformation to meet evolving demands.
Reference = These insights are based on Salesforce's discussions on industry trends and challenges within the Energy and Utilities Cloud documentation and resources. Key topics include digital transformation, customer engagement, and adapting to regulatory changes. Salesforce's industry insights and trend analysis provide a comprehensive overview of these disruptions.

NEW QUESTION # 22
An energy company is implementing Energy and Utilities Cloud for its service center agents.
Which two of the following business processes should be part of their test scenarios?
Choose 2 answers

A. Manage a customer moving out.
B. Set up a payment arrangement.
C. Create a multi-site quote.
D. Manage changes to contract clauses.

Answer: A,B

NEW QUESTION # 23
A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

A. Salesforce Contact Center license
B. Salesforce Service Console license
C. Salesforce Field Service license
D. Energy and Utilities Base Service license

Answer: D

Explanation:
To schedule a field technician appointment using the Energy and Utilities Contact Center Console, the call center agent requires the Energy and Utilities Base Service license. This specific license grants access to the functionalities and features within the Energy and Utilities Cloud, including the ability to schedule appointments and manage field service operations directly from the Contact Center Console. It's tailored to meet the unique requirements of energy and utility companies, providing the necessary tools to support customer service and field service coordination. Reference = The Salesforce Energy and Utilities Cloud documentation details the licensing requirements for using the platform, including the need for the Energy and Utilities Base Service license for call center agents performing tasks such as scheduling field technician appointments: https://www.salesforce.com/products/industries/energy-and-utilities/overview/

NEW QUESTION # 24
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